Social Media & Search Technology

Position Summary

The Global Digital Engagement (GDE) team within Tech owns the end-to-end technology stack powering social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia.

Key Responsibilities

• Vendor Management & Platform Operations

• Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors 

• Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security

• Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms

• Support tool configuration, dashboard setups, and operational workflows in coordination with business partners 

• Compliance & Cross-Functional Coordination

• Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation

• Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards

• Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack

• AI & Automation Enablement

• Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination

• Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools

• Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics

• Brand Launch & Account Operations

• Support social media account creation, platform setup, and launch readiness for new brand and product launches 

• Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows

Qualifications

Required:

• Bachelor’s degree in Information Technology, Marketing Technology, Business, or related field

• At least 2 years of relevant experience in technology operations, vendor management, or MarTech platforms

• Familiarity with social media platforms and/or social media management tools

• Familiarity with search platforms and/or search management tools

• Strong organizational skills and ability to manage multiple concurrent workstreams

• Effective communication skills for working across technical, legal, and business stakeholders

Preferred:

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination)

• Experience in pharmaceutical or regulated industry technology environments

• Familiarity with AI/ML tools, automation workflows, or generative AI platforms

• Experience with compliance frameworks 

• Sprinklr experience 

• Digital Marketing knowledge 

What Makes This Role Unique

• Sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack

• High visibility: directly support launches that reach millions of patients and HCPs globally

• Exposure to cutting-edge AI integration in a regulated pharma environment

• Small team with outsized impact – you will own workstreams, not just contribute to them