Desktop Support Engineer (Contract W2)

Hi Professional,

Hope you're doing well.

My name is Ganesh, and I am a Technical Recruiter with Siri InfoSolutions Inc.

I came across your profile and noticed your experience as a Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician. We currently have an exciting opportunity with one of our direct clients that closely aligns with your background.

 

Job Title: Desktop Support Engineer (Level 2) / Sr. Deskside Services Technician (Contract W2)

Location: Helena, Montana – 100% Onsite

 

Required Experience

 

Qualifications

•             3+ years of Experience as Deskside Support Specialist (hardware configuration & support)

•             Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications

•             Prior experience troubleshooting utilizing remote support tools

•             Prior ServiceNow ticketing system experience

•             Ability to troubleshoot first call resolutions while being able to multi task hardware related issues

•             Prior experience in imaging workstations (desktops/laptops)

•             VPN and VDI support experience required

•             Support End-User projects supporting IT & business operations

•             Effectively work with cross functional teams to deliver on IT & business objectives

•             Support Installs, Moves, Adds, & Changes

•             Call center support experience, preferred

•             Prior inventory management of corporate assets required

•             Prior enterprise printer support required

•             Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization

•             Ability to lift 25 lbs.

 

Responsibilities

•             Day to day varies from phone/email, project-based work

•             Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment

•             Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure

•             Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications

•             Support new hire deployments, as well as, RTO projects and office moves

•             Network connectivity troubleshooting & control room support

•             Maintaining hardware inventory in designated site pantry & inventory management tools

•             Shipping and receiving of assets

•             Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution