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Manager, Donor Data and Operations

SupportkindRemote🇺🇸United States

Quick overview

Salary$75.5k - $94.4k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationRemote, United States
ReconciliationSalesforce

Job description

About KIND
Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children.

Position Summary

KIND is seeking a Manager, Donor Data and Operations, to serve as the primary administrator and departmental subject matter expert for Salesforce and related systems. Reporting to the Director of Development Operations, this position is responsible for the integrity, effectiveness, and day-to-day management of Salesforce, donor data, gift administration, reporting, system documentation, user training, and finance reconciliation processes.

Working in close partnership with the Director of Development Operations, the Manager identifies opportunities to enhance Salesforce functionality, improve business processes, strengthen data quality, and optimize reporting capabilities. The Manager develops recommendations, supports roadmap planning, and leads the implementation of approved system enhancements while supporting the broader departmental strategy and priorities.

This role collaborates closely with the Manager, Prospect Research and Portfolio Optimization and other stakeholders to ensure Salesforce effectively supports fundraising strategy, prospect management, portfolio optimization, donor stewardship, and organizational growth. The role will also support ongoing efforts to expand and strengthen the use of Salesforce across fundraising functions, including enhancing grant management, institutional giving workflows, and grant-related reporting.

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