QA Platform Admin

Job#: 3057024
Job Description:
QA Platform Admin
Location: Remote - must work CST hours
Role Overview
We are seeking a QA Platform Administrator to provide daily administration and operational support across the enterprise QA platform ecosystem. This environment includes Tricentis qTest, Tricentis Tosca, Playwright, Selenium-based frameworks, Postman, and Sauce Labs. The successful candidate will support user and license administration, service tickets, platform requests, vendor-case follow-up, reporting, documentation, and overall platform-health activities. This position focuses on platform support and administration rather than software testing or automation development.
Key Responsibilities

• Process user access, roles, permissions, licenses, onboarding, and offboarding requests.
• Administer qTest projects, releases, test cycles, permissions, dashboards, and reports.
• Support Tosca workspaces, environments, users, licenses, configurations, and utilization reporting.
• Administer Postman users, workspaces, licenses, access, utilization, and growth monitoring.
• Administer Sauce Labs teams, users, licenses, capacity, utilization, and vendor cases.
• Provide operational troubleshooting and user guidance for Playwright and Selenium-based frameworks.
• Monitor and respond to tickets and alerts using ServiceNow and Splunk.
• Perform initial incident triage, assign ownership, communicate with users, and escalate issues according to established service targets.
• Open, track, escalate, and follow up on vendor support cases.
• Maintain runbooks, knowledge articles, known-issue records, operating procedures, and platform-administration guides.

Required Qualifications
Education: Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience.
Experience: Three or more years of experience in QA platform administration, enterprise application support, DevOps tools support, engineering-tools administration, or a similar technical support function.
Technical Skills: Hands-on experience with at least one platform among Tricentis Tosca, Tricentis qTest, Postman, Sauce Labs, Selenium, or Playwright. Experience administering users, roles, permissions, access, or licenses is required, along with experience handling incidents and service requests using ServiceNow or a comparable ITSM platform.
Preferred Qualifications

• Tricentis Tosca or Tricentis qTest administration experience.
• Experience within the banking or financial services industry.
• Jira and GitHub integration experience.
• Splunk and Power BI reporting experience.
• ITIL certification.
• Tricentis, Postman, Sauce Labs, Selenium, or Playwright training or certifications.
• Experience supporting globally distributed users and technical teams.

Work Environment
This position operates in a fully remote capacity. The schedule requires alignment with standard business hours, with participation in an after-hours critical incident on-call rotation as necessary to support platform availability.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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