Quality Assurance Analyst

Location: Everett, MA Salary: $50.00 USD Hourly - $54.00 USD Hourly Description:
Job Overview

• Job Title: Quality Assurance Analyst
• Job Level: Senior
• Category: Information Technology
• Employment Type: Contract | 1+ Years
• Worksite Type: Hybrid
• Number of Positions: 1
• Education Required: Bachelor's or Master's degree in a Computer-related field
• Clearance Required: No

Work Location
135 Santilli Highway
Everett, MA 02149
Work Schedule

• Hybrid work environment
• 1 day per week onsite
• 7.5 hours per day
• 37.5 hours per week

Interview Process

• Virtual interview
• Possibility of an in-person final round

Position Overview
Seeking a detail-oriented QA Analyst to support and maintain Background Record Check (BRC) applications.
This position includes:

• Functional testing
• Production support
• Contact Center support assistance
• Support for Background Record Check staff
• Ensuring system reliability
• Maintaining data integrity
• Supporting a positive user experience for internal and external stakeholders

The successful candidate will demonstrate proficiency with:

• SQL
• Automated testing techniques
• JIRA (including Xray)
• Administrative support tasks
• Analytical and troubleshooting skills
• Professional communication skills

Position Duties & Responsibilities
Quality Assurance

• Provide expert quality assurance services
• Perform and lead testing activities to ensure systems meet standards and requirements
• Work closely with application teams
• Create complex test data for application testing
• Devise improvements to current QA procedures
• Develop models of future configurations
• Perform complex workflow analysis
• Recommend process and workflow improvements

Candidate Questions / Required Experience
QA & Testing

• How many years of direct manual QA experience?
• Experience creating test scripts, software testing methodologies, and best practices
• Experience with Jira Xray (years)
• Experience with test execution, defect management, and results communication
• Experience performing functional and regression testing on BRC applications
• Experience logging, tracking, and verifying defects through resolution

Production Support

• Experience managing and triaging support tickets from business partners and Contact Center escalations
• Experience assisting with User Acceptance Testing (UAT)
  • Creating use cases
  • Demonstrating workflows
  • Working directly with UAT teams

Automation

• Experience with automated testing that may benefit the project

Technical Skills

• Years of SQL querying experience
• WCAG 2.1 Accessibility experience
• Experience performing accessibility testing during deployments

Business & Communication

• Years of experience working with business partners
• Experience gathering and interpreting business requirements
• LinkedIn profile required

Additional Requirements

• Position may be filled before the closing date.
• Contractor is expected to work a 37.5-hour work week.
• Resources should be informed of the work schedule and contract expectations.
• If the resource has a relative working at the Executive Office of Education, this must be disclosed during submission.
• CORI requirements apply after resource selection.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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