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Full timeTechnology

2nd Line Support

ReedRomford, Essex🇬🇧United Kingdom

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationRomford, Essex, United Kingdom
Microsoft OfficeActive DirectoryDNSWindows Server

Job description

2nd Line IT Support Engineer

Romford Education Sector £200-£220 per day 3-Month Contract

Enhanced DBS required (DBS Update Service preferred)

We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area. This is an initial 3-month contract starting in Mid-November.

Key Responsibilities

  • Provide 1st and 2nd line IT support to staff across multiple school sites.
  • Troubleshoot hardware, software and Microsoft-related issues.
  • Manage and resolve service desk tickets within agreed timescales.
  • Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
  • Assist with system maintenance, updates, backups and asset management.
  • Troubleshoot end-user connectivity and network issues where required.

Essential Skills

  • Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
  • Strong knowledge of:
    • Microsoft 365
    • Windows 10/11
    • Active Directory
    • DNS & DHCP
    • Group Policy (GPO)
    • Print Management
    • Hyper-V / Virtualisation
  • Excellent troubleshooting and customer service skills.
  • Full UK driving licence and access to a vehicle to travel between sites.
  • Enhanced DBS (Update Service preferred).

What's on Offer

  • £200-£220 per day.
  • Initial 3-month contract.
  • Varied role supporting multiple schools within a friendly IT team.

If interested, please apply via the link.

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