Help Desk Support Specialist

W2 contract position not open to third parties. Please note that visa sponsorship is not provided now or in the future for this position.

Day-to-Day Responsibilities

• Provide remote support to corporate employees and retail store locations

• Heavy focus on store-level support and troubleshooting

• Troubleshoot network connectivity issues, including ISP-related problems

• Support SonicWall firewalls, wireless access points, Zebra scan guns, and printers

• Perform basic network troubleshooting including ping tests, traceroute, and IP configuration checks

• Navigate wireless access point and firewall configurations as part of troubleshooting

• Provide end-user support for employees in the corporate office as needed

• Remote into systems using tools such as Dameware and RDP

• Deploy, configure, and support thin clients, Zebra scanners/tablets, printers, and other store hardware

• Provide basic Active Directory administration and MFA troubleshooting

• Install and support new hardware and software as needed

• Escalate more advanced network or infrastructure issues after completing initial troubleshooting

Qualifications

• 1+ year of hands-on IT support experience; corporate/service desk experience is preferred

• Solid understanding of basic networking concepts

• Ability to understand ping tests, traceroute, IP configuration, and basic connectivity troubleshooting

• Comfortable troubleshooting ISP and store-network connectivity issues

• Experience supporting wireless access points, firewalls, printers, and other network-connected devices

• Comfortable navigating firewall and wireless access point configurations

• Basic Windows and Active Directory support experience

• Strong communication skills