GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms

GBM Operations is redesigning how work is performed as operational expertise, digital platforms and AI-enabled agents increasingly come together. We are moving beyond improving individual screens and workflows towards a future operating model in which people and technology collaborate differently.

We are hiring a UX Designer to help shape this transition from understanding current workflows, to designing human–AI operating models, to creating the experiences, standards and frameworks that will underpin the next generation of internal platforms. A key part of the role will be designing unified user experiences that bring together capabilities and data from multiple legacy systems, reducing fragmented journeys, organizational silos and the need for users to move between disconnected tools. This is a newly created role with the opportunity to influence both how our platforms are designed and how work across GBM Operations evolves.

About the Transformation Organization

You will join a newly established transformation organization focused on modernizing and redesigning GBM Operations platforms, workflows and user experiences. Our mission is to simplify how work gets done, embed AI responsibly into operational processes and create scalable standards for the next generation of internal platforms.

You will work alongside Product Managers, Engineers, Operations subject-matter experts, AI specialists and members of the firm’s broader UX network to translate this vision into practical, intuitive experiences.

Key Responsibilities

• Understand how work happens: Observe users, map workflows and identify opportunities to simplify tasks, reduce friction and improve decision-making.

• Design future ways of working: Help define how employees and AI-enabled agents will collaborate across operational processes.

• Create end-to-end experiences: Develop user journeys, wireframes and prototypes that translate future-state concepts into intuitive internal tools. Design unified interfaces that converge workflows, data and capabilities across legacy systems, helping users work across organizational boundaries through a consistent experience rather than disconnected applications.

• Detailed Engineering Handoff & Specification: Produce highly detailed Figma design files that serve as single-source-of-truth implementation blueprints, not open-ended design suggestions.

• Partner through delivery: Work closely with Product, Engineering, Operations and AI specialists from early discoveries through implementation and iteration post release to prioritize continuous improvements

What You’ll Bring

• 5–7 years of experience designing digital products, enterprise platforms or complex workflows.

• Strong user-centered design skills, including research, journey mapping, interaction design, prototyping and testing.

• Ability to simplify complex processes and translate user needs into clear design solutions.

• Proficiency in Figma or comparable design and prototyping tools. Deliver production-ready Figma components, token architectures, and detailed interaction specs that leave no ambiguity for developers.

• Experience collaborating with Product, Front and Back-end Engineering and business stakeholders in an Agile environment.

• Strong communication skills and a practical, collaborative approach to delivery with ability to challenge constructively to protect critical UX outcomes.

• Curiosity about how AI and emerging technology can change the way people work.

Helpful, but Not Essential

• Experience designing internal, operational or data-intensive platforms.

• Exposure to AI-enabled products, copilots or human-in-the-loop workflows.

• Experience in financial services, regulated environments or complex enterprise organizations.

• Familiarity with design systems and reusable experience patterns.

• Experience measuring product adoption or usability outcomes.