Technical Support Representative

To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.

Responsibilities

• Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
• Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
• Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
• Initiate and complete repair processes on SRAM products according to factory specifications
• Attend industry-sponsored events, as needed, to provide technical support
• Other duties as assigned

Qualifications

• 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
• Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
• Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
• Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
• Ability to learn quickly via on-the-job experience, training, and customer interaction
• Excellent written, verbal, and organizational skills
• Proficiency with Microsoft Word and Excel; SAP knowledge a plus
• Ability to travel domestically and internationally, including weekends, up to 10% as needed
• Initial training period of 3-4 months
• Bonus- A passion for cycling!

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.