Why This Role Stands Out
This leadership role at SOTI Inc offers a fantastic opportunity to grow your career by developing a talented technical support team and driving critical incident management processes. You'll thrive here if you're a proactive leader passionate about customer success and eager to collaborate across departments in a hybrid environment. Apply today to make a significant impact!
Quick Overview
Job Description
SOTI Inc in Australia is seeking a Manager, Technical Support to lead and develop a high-performing team of L1-L3 engineers, ensuring exceptional customer experience and SLA adherence.
You will drive incident management, process improvements, and cross-functional collaboration with Sales, Product, and Engineering, while coaching staff to resolve complex technical challenges. This is a leadership role with ANZ alignment and opportunities for growth.
Similar jobs
- CO
Technical Support Officer
NewColliers
Sydney🇦🇺Hybrid11 hours agoAzureTechnology - UN
Sr Tech Field Eng
NewUnisys
New South Wales🇦🇺On-site15 hours agoExpressSchedulingTechnical Support - LE
Senior Technical Support Engineer
NewLever, Inc.
Sydney🇦🇺Hybrid15 hours agoOAuthSAMLSSO+3Technology - LP
Senior Application Support Engineer
NewLive Person
Melbourne, Victoria🇦🇺HybridYesterdaySQLSplunkGrafana+3Technology - GE
Technical Support Engineer Team Leader
NewGenetec
Sydney, New South Wales🇦🇺A$90k/yrOn-siteYesterdaySQLActive DirectoryTechnology - LE
Senior Technical Support Engineer - APAC (Hybrid, Sydney)
NewLever, Inc.
Sydney🇦🇺HybridYesterdayTechnology
