Why This Role Stands Out
This leadership role at SOTI Inc offers a fantastic opportunity to grow your career by developing a talented technical support team and driving critical incident management processes. You'll thrive here if you're a proactive leader passionate about customer success and eager to collaborate across departments in a hybrid environment. Apply today to make a significant impact!
Quick Overview
Job Description
SOTI Inc in Australia is seeking a Manager, Technical Support to lead and develop a high-performing team of L1-L3 engineers, ensuring exceptional customer experience and SLA adherence.
You will drive incident management, process improvements, and cross-functional collaboration with Sales, Product, and Engineering, while coaching staff to resolve complex technical challenges. This is a leadership role with ANZ alignment and opportunities for growth.
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