IT Service Desk Technician - Government IT

Govcio LLCEdmond, Oklahoma🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This hybrid IT Service Desk Technician role at GovCIO offers excellent growth potential within federal IT, allowing you to expand your technical skills while supporting critical government missions. You'll thrive here if you enjoy problem-solving, collaborating with cybersecurity and infrastructure teams, and contributing to innovative solutions in a supportive environment focused on continuous learning. Apply now to join a mission-driven team and advance your career in a dynamic sector.

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Edmond, Oklahoma, United States

ShellTCP/IPActive DirectoryBashDNSAgileITIL

Job Description

GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning.

Responsibilities

Provide tier 1-2 technical support for Gov
CIO staff and federal clients via phone, email, and ticketing systems.
Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals.
Administer user accounts, permissions, and groups in Active Directory and related systems.
Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices.
Support network connectivity, VPN access, and basic routing/switching issues.
Document incidents, resolutions, and standard operating procedures in a knowledge base.
Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches.
Participate in on-call rotations and escalate complex problems to senior engineers as needed.
Contribute to continuous improvement initiatives, recommending tools and process enhancements.
Educate end users on IT best practices, security awareness, and self-service resources.

Required Skills