Desktop Support Engineer

Position Details

• Location: Sanford, NC (Local travel required for field support)
• Work Arrangement: 100% Onsite
• Interview Process: Webcam or In-Person

Key Responsibilities

• Provide Tier 2/3 desktop support, troubleshooting hardware, software, peripherals, and network connectivity.
• Perform computer imaging, software installation, and workstation deployments.
• Install, configure, and troubleshoot local and network printers.
• Execute user profile and data migrations during hardware refresh cycles.
• Manage user accounts, server permissions, and data restores (Active Directory, Email, Citrix).
• Lead field projects, mentor junior technicians, and document technical processes/SOPs.

Required Core Skills & Experience (7+ Years)

• PC Hardware & Software: 7+years supporting desktop hardware, peripherals, and software environments.
• Imaging & Deployment: 7+ years creating images, deploying PCs, and software installation.
• Data Migration: 7+ years migrating user data and profiles across machines.
• Printer & Peripheral Setup: 7+years installing and troubleshooting local and network printers.
• Service Desk Tooling: 7+ years hands-on experience using ServiceNow.
• Documentation: 7+ years creating operational documentation and SOPs.
• Networking & Protocols: Solid understanding of networking protocols and infrastructure troubleshooting.
• Mobility: Willingness and ability to travel locally within the Sanford area as needed.