Senior Engineer, Cloud Contact Centre Platforms

Westpac in Sydney is seeking a Senior Engineer, Contact Centre Platforms to design, engineer and implement cloud-native contact centre platforms and services. The role emphasizes DevOps, AWS, CI/CD with Jenkins, Terraform, and scripting (Python/Node.js).

You'll support migration from on-prem to cloud-native CCaaS, ensure secure scalable components, and contribute to testing, deployment and cutover. Collaborate with contact centre specialists, document support processes, train operations teams,