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Full timeCustomer Service

National Operations & Customer Service Leader

Rentokil InitialSydney, Sydney🇦🇺Australia

Why this role stands out

This hybrid role offers a fantastic opportunity to drive operational excellence and customer service innovation within a globally recognized company, perfect for a proactive leader ready to enhance efficiency and team collaboration across Australia. You'll thrive here if you possess strong leadership skills, a passion for continuous improvement, and enjoy bridging diverse teams to achieve outstanding results. Apply now to shape the future of national operations and customer experience!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney, Sydney, Australia

Job description

Rentokil Initial is seeking an experienced National Business Services Manager to lead the operational and administrative functions for the National Accounts portfolio in Australia. You will report to the Customer Experience Director and oversee onshore and offshore teams, bridging Sales, Branch Operations and Customer Support.

This role focuses on streamlining workflows, SLA governance, and driving continuous improvement, with responsibility for data integrity in ERP/iCABs and CRM systems, and

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