Manager, Site Reliability Engineering

hackajob is collaborating with Oracle to connect them with exceptional professionals for this role.

Description

Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation.

Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.

Responsibilities

Key Responsibilities

Capacity Ingestion and
Management:

• Supports

team members designing and architecting infrastructure and/or service according
to terms for reliability and functionality.

• Supervises

immediate team members and provides day-to-day direction to help forecast
demands for infrastructure and respond to capacity needs, ensuring systems have
sufficient resources to handle current and future workloads.

• Assists

team members in collaborating with the software development team to develop
infrastructures and features that are reliable and scalable according to
deployment requirements.

• Develops

team members' ability to identify opportunities for and drive prototyping
(e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service
Lifecycle Management:

• Advises

team members on performing data collection, triage, technical analysis, and
redirection and recommends methods to maintain and optimize operations and
infrastructure reliability.

• Provides

support to team members monitoring services, ensuring they maintain up-to-date
knowledge of performance and document their condition.

• Leverages

working knowledge to aid team members in performing incident response, root
cause analyses, and/or maintenance on assigned services (e.g., software
installs, version upgrades, security updates, backup and recovery).

• Reviews

health and performance reporting and recommends appropriate actions based on
trends in data.

• Helps

team members follow procedures to perform provisioning to support
infrastructure, applications, and services.

• Educates

team members on performing decommissioning (e.g., shutting down servers,
removing data from databases) to remove objects that are no longer needed.

Automation

• Trains

team to identify opportunities for automation and assesses potential benefits.

• Reviews

automation tools or scripts developed by team members and provides feedback.

• Coaches

team members to conduct testing to ensure automation performs the task
correctly and produces expected results.

Technical Communication and
Guidance:

• Trains

and enables team members to communicate the scale, capacity, security,
performance attributes, and requirements of services and technology within and
sometimes beyond immediate team.

• Reviews

and helps team members understand the potential impact of infrastructure,
feature, and tool changes, considering their impact on team operations.

Troubleshooting and
Resolution:

• Serves

as the team's escalation point for incidents and other moderately complex
issues arising within Oracle services.

• Recommends

methods to resolve technical issues spanning various services, coaching team
members to investigate and debug products in order to reach SLOs (service level
objectives).

• Reviews

documentation for accuracy and trains team members to perform root cause
analyses according to standard reporting methods.

• Coaches

team members to independently perform post-mortem procedures to prevent
incident reoccurrence.

Innovation and Improvement

• Enables

team members to experiment with new tools and technologies and helps assess
their potential impact on and improve infrastructure performance and
reliability, ensuring adherence to security standards.

• Supervises

the execution of improvements for performance bottlenecks and deployments to
ensure efficient resource usage, speed, and scalability.

• Develops

team members' knowledge of site reliability trends and shares new information
to help them build, test, deploy and run services.

• Trains

team members to perform analyses and provide clear data on production to
contribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution

• Creates

and owns the execution plan for the team's work and multiple projects or
initiatives, monitoring timelines and budgets when applicable to ensure
projects are completed on time and in adherence with requirements. Delegates
work across the team and helps them prioritize their work. Identifies resource
needs and adapts plans based on changing priorities and business needs.

Collaboration &
Partnership:

• Strengthens

collaborative partnerships across teams to align expectations and shared
objectives. Guides team members to build relationships with business leaders,
stakeholders, and/or customers to ensure effective collaboration. Practices
active listening and asks insightful questions to promote an inclusive culture.

Problem Solving

• Leads

team to identify and address moderately complex operational and/or technical
issues in accordance with standard practices, providing guidance as
appropriate. Directs team to analyze data and/or information from multiple
sources to troubleshoot moderately complex errors.

Continuous Learning

• Actively

seeks learning opportunities for self and team to enhance knowledge and skills
in key areas and remain current with industry advancements. Uses feedback and
training to elevate personal and team skills, modeling a commitment to
learning. Identifies skill gaps within the team and supports team members in
learning opportunities by providing resources and fostering an environment that
encourages knowledge-sharing.

Continuous Improvement

• Identifies

and recommends improvements as well as encourages team to share ideas to
increase the efficiency and effectiveness of processes, protocols, and
workflows within a team. Reviews and provides feedback on team members' ideas
and seeks input from others on alternative approaches and methods for improving
work.

Performance and Development

• Coaches

and provides direction to team members in alignment with performance management
processes, guidelines, and expectations. Facilitates goal setting discussions
with team members, ensuring individual goals are aligned with broader team
goals. Identifies development opportunities to help team members improve performance.
Contributes to the talent acquisition pipeline by leading candidate interviews,
assessing promotion eligibility, and managing talent resources.

Qualifications
Minimum Job Qualifications
Education and/or Experience:

8 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.

Job Skills

Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights.

Automation Experience

3 years of experience in automation.

Programming Experience

3 years of experience in programming and/or scripting.

Preferred Job Qualifications
Education and/or Experience:

9 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field

OR

Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.

People Leadership / Management Experience

1 year of experience in a leadership role with or without direct reports.

Budget Experience

1 year of experience working with operating budgets and/or project financials.

Automation Experience: . click apply for full job details