Business Support Specialist

Job Title: Business Support Specialist

Job Location: Indianapolis, IN

Job Type: Contract

Pay Range: $23.00hr - $28.00hr

Job Overview:

The candidate will serve as part of the operations team supporting the customer network across various business tasks. The team primarily functions as a call center supporting field technicians and customer-facing personnel 24 hours per day, 7 days per week, including weekends and holidays. Responsibilities include front and back-office functions related to field support and case management, such as resolving issues in operating systems and researching problems encountered by field representatives. The candidate will develop, maintain, and assemble documentation supporting business operations and standard operating procedures, act as the primary contact for complex escalated issues, perform quality control audits, and drive continuous process improvements.

Key Roles & Responsibilities:

• Provides reporting support, monitors field rosters, and manages assigned territory responsibilities.
• Develops, maintains, and assembles information and documentation that supports business operations and standard operating procedures for one or more business units.
• Acts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures.
• Serves as a liaison to internal and external stakeholders as appropriate.
• Utilizes databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.
• Adheres to department guidelines and performs quality control program assessments by conducting audits to identify non-compliance and errors.
• Makes corrections or communicates errors to individuals who can make the corrections.
• Ensures established programs continue to follow best practices.
• Solicits feedback from others to improve current processes.
• Acts as a key resource to others in the department and to internal or external stakeholders on programs or procedures.
• Participates in special projects that require business area expertise.
• Identifies and communicates opportunities to improve current processes.

Requirements:

• Associate degree and 1+ years of relevant experience.
• Proven ability to solve complex problems in a timely manner.
• Comprehensive understanding of business processes related to the supported area.
• Strong organization and planning skills.
• Ability to handle multiple functions simultaneously.
• Efficient and effective oral and written communication skills.
• Intermediate computer skills, including the ability to perform advanced functions within various software packages.

Preferred:

• Bachelor s degree in business, finance, accounting, or supply chain.
• Experience with SAP.
• Experience with Salesforce.
• Advanced skills in data entry, Google Apps and Drives, MS Office, organization, and communication.

Soft Skills:

• Customer service focused, positive attitude, empathetic, and an agile learner.
• Experience with ERP systems.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities