Why this role stands out
This hybrid Network Engineer role offers a fantastic opportunity to grow your skills across a diverse enterprise network, from Cisco and Palo Alto to SD-WAN and wireless technologies. You'll thrive here if you are a proactive problem-solver with a passion for hands-on network support and a desire to contribute to a growing, multi-site enterprise. Apply now to join a lean, supportive IT team and make a significant impact.
Quick overview
Job description
Position: Network Technician / Network Support Engineer
Overview
We are looking for a Network Technician with strong Layer 1 (Physical Network) knowledge and foundational networking skills to support day-to-day network operations, troubleshooting, and infrastructure activities. The ideal candidate should be comfortable working hands-on in factory type and campus environments, performing cable tracing, rack and stack activities, hardware troubleshooting, and assisting with network issue resolution.
Key Responsibilities
Perform Layer 1 troubleshooting and fault isolation. Trace, identify, label, and document network cabling. Install, move, add, and change network equipment. Rack, stack, and cable switches, routers, firewalls, and other network devices. Verify link connectivity and troubleshoot physical connectivity issues. Assist with network incident response and troubleshooting. Work with network engineers to identify and resolve infrastructure issues. Conduct basic switch and router verification activities. Support equipment replacement, migrations, and network refresh projects.
Maintain accurate documentation of cabling, ports, and network assets. Escalate complex networking issues to senior engineering resources when required. Troubleshoot Wi-Fi connectivity issues from the access point to the end-user device.
Required Skills
Strong understanding of Layer 1 networking concepts.
Experience with copper and fiber cabling standards.
Ability to troubleshoot physical connectivity issues, including patch panels, transceivers, cabling, and interfaces.
Basic understanding of:
oTCP/IP
oVLANs
oSwitching and Routing concepts
oDNS and DHCP
oNetwork troubleshooting methodologies
Experience using cable testers and basic network diagnostic tools.
Ability to read network diagrams and documentation.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer-facing skills.
Preferred Qualifications
2+ years of hands-on networking experience.
Experience working in enterprise campus or data center environments.
Familiarity with Cisco networking equipment.
CCNA certification or equivalent networking knowledge is a plus.
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