Sales Support Specialist 1

POSITION

Sales Support Specialist 1 -Tank

SHIFT

Monday – Friday, 8:00 am - 5:00 pm
SALARY:

$22.81-$25.00+ per hour (Depending on Experience) + Full Benefits Package
LOCATION:

Fargo, ND
SUMMARY OF RESPONSIBILITIES

Answer inquiries and/or obtains information for general public, customers, visitors and other interested parties regarding CSP or Tank. Provide information regarding activities conducted at establishment; location of departments, offices and employees within organization. Along with walk-in traffic, there will be heavy phone usage and support assigned Territory Sales Manager(s); requiring strong multi-tasking skills.

ESSENTIAL POSITION RESPONSIBILITIES

Must be able to accurately fulfill customers’ requests using our Syteline ERP software system. Including entering sales orders and quotes with the appropriate information for purchasing, production, and logistics of materials to customers. Handle walk in and phone inquiries/sales of culvert or tank and resale
Support assigned Territory Sales Manager for order and quote entry, and back up other representatives as needed.

Proactive and consistent follow-up on orders, quotes, accounts receivables, and detail/time
Regularly update sales order information to help prioritize production and delivery
Notify customers of completed orders to schedule pickup and/or
Coordinate customer deliveries with the logistics
Make proactive phone calls to existing and prospective customers to drive
Positively interact and collaborate with all other team members of the company including Sales Support Specialist partners, Territory Managers, Sales Engineers, Director of Sales Support, production, logistics, purchasing, accounting and executive management.

Must be able to learn and understand all order entry processes and
Learn and retain applications and determine which product is best suited for expected
Understand all coating/gage/diameter combinations for culvert, or tank accessories and
This position requires a high degree of task and phone
Attending seminars and classes as necessary to learn new sales skills, increase culvert or tankand related resale products knowledge
Always conduct yourself in a professional manner when dealing with customers, vendors and TrueNorth Steel employees.

Willing to work flexible hours when
Prompt and dependable
Other duties as assigned
KNOWLEDGE, SKILLS AND QUALITIES

Strong knowledge of Microsoft
Excellent phone skills are
Exceptional communication
Detail
Ability to deliver exceptional internal and external customer service
Ability to accurately record customer’s requests and
Ability to accept responsibility and account for his/her
Ability to communicate effectively with others using the spoken
Ability to make decisions or take actions to solve a problem or reach a
Ability to inspire oneself and others to reach a goal and/or perform to the best of their
Ability to complete assigned tasks under stressfu
EDUCATION AND WORK EXPERIENCE

High School Diploma or GED
Associate’s Degree in Business and/or related field or equivalent work
Minimum of two years in an office