Training & Onboarding Manager (Employees & Unit Franchises)

Ever Onward Solutions is a growing organization committed to operational excellence and consistent service quality across our teams and unit franchises. We are looking for a Training & Onboarding Manager who will own how people and unit franchise owners are brought into the business, trained, and held to our standards.

The Training & Onboarding Manager is responsible for designing, delivering, and improving all training and onboarding programs for internal employees and unit franchise owners, as well as supporting recruitment. This role ensures new team members and franchisees are set up for success and that company standards are clearly defined, trained, and upheld.

You will report to the [Operations Director/CEO] and work closely with leadership to build a scalable, repeatable people and franchise training system.

Key Responsibilities

Training & Development (Employees & Unit Franchises)

• Design, deliver, and continuously improve training programs for employees and unit franchise owners and their teams.
• Create and maintain training materials, SOPs, checklists, and playbooks that define “the Ever Onward way.”
• Run live trainings (virtual and in-person), workshops, and refresh sessions.
• Provide role-specific technical, operational, and customer service training.
• Evaluate training effectiveness and reinforce skills through follow‑ups and coaching.

Onboarding (Employees & Unit Franchises)

• Own structured 30/60/90 day onboarding plans for new employees and new unit franchise owners.
• Coordinate all pre-start setup so new hires and franchisees have tools, logins, and support on day one.
• Lead new hire and new franchise orientation covering mission, values, policies, and standards.
• Track onboarding progress and address gaps quickly to ensure full ramp-up.

Standards & Quality

• Translate company standards into clear procedures that can be trained, measured, and audited.
• Partner with operations to monitor compliance with brand, safety, and service standards.
• Identify recurring issues in the field and create training to prevent them.

Recruitment Support

• Write and post job descriptions; assist with sourcing, screening, and coordinating interviews.
• Maintain a steady pipeline of candidates for key recurring roles.

Systems & Reporting

• Maintain accurate records of training completion, certifications, and onboarding status.
• Report regularly on training, onboarding, and recruitment KPIs.

Qualifications

• 3+ years in training, L&D, HR, franchise operations, or similar role.
• Experience designing and delivering training programs required.
• Experience with franchisees or multi-location operations is a plus.
• Strong presenter and communicator; comfortable leading groups and coaching individuals.
• Highly organized, process-driven, and detail-oriented.

Compensation & Benefits

• Base salary and bonus
• Paid sick days / PTO, vacation and holidays
• Health, dental, and vision insurance
• 401(k) with company match
• Career advancement opportunities in sales leadership and beyond