Business Process Analyst (BPA)

Organization: Oklahoma State Department of Health (OSDH)
Office: Transformation Management Office (TMO)
Position Type: Contract
Location: Oklahoma

Position Overview

We are seeking an experienced Business Process Analyst (BPA) to support the Oklahoma State Department of Health (OSDH) Transformation Management Office (TMO).

The Business Process Analyst will support business process analysis and improvement, strategic initiatives, performance management, project coordination, change management, and stakeholder engagement. The successful candidate will analyze current-state processes, identify opportunities for improvement, develop actionable recommendations, and help coordinate initiatives from planning through implementation and completion.

Key Responsibilities

Business Process Analysis & Improvement

• Analyze and evaluate existing business processes and Standard Operating Procedures (SOPs).

• Identify process inefficiencies and recommend improvements to streamline and standardize operations.

• Conduct gap analysis and root-cause analysis.

• Develop actionable recommendations related to processes, systems, SOPs, workforce utilization, and management functions.

• Analyze proposed business process changes and assess their potential impact.

Strategic Initiative & Project Support

• Support the planning, coordination, implementation, monitoring, and completion of strategic initiatives, particularly finance-related initiatives.

• Develop and maintain project plans, milestones, action items, deliverables, and tracking tools.

• Coordinate with initiative leads, sponsors, and stakeholders to maintain alignment on scope, timelines, and expected outcomes.

• Identify risks, blockers, and issues and support their resolution and escalation when necessary.

Performance Management & Reporting

• Develop and maintain performance dashboards and reporting tools.

• Track KPIs, milestones, risks, and initiative progress.

• Prepare clear and accurate reports for leadership and stakeholders.

• Communicate performance information and project status effectively.

Change Management

• Support change management activities related to business processes, systems, and operational changes.

• Assist with stakeholder engagement, communications, readiness, and adoption activities.

• Help organizations transition effectively to new processes and ways of working.

Documentation & Compliance

• Develop and maintain process documentation, SOPs, reports, recommendations, and implementation materials.

• Ensure project activities and deliverables follow applicable federal, state, and agency requirements.

• Maintain accurate and high-quality documentation to support implementation and sustainability.

Stakeholder Engagement & Facilitation

• Lead and facilitate meetings, workshops, workgroups, and collaborative sessions.

• Work effectively with technical and non-technical stakeholders at multiple organizational levels.

• Facilitate cross-functional collaboration and stakeholder alignment.

• Present findings, recommendations, risks, and decisions clearly to leadership and stakeholders.

Required Skills & Experience

Candidates should have experience with:

• Business analysis and business process improvement

• Process analysis and process optimization

• Gap analysis and root-cause analysis

• Requirements/process documentation

• Strategic initiative or project support

• Project plans, milestones, action items, and deliverables

• Risk and issue management

• Performance management and KPI tracking

• Dashboard and report development

• Change management

• Stakeholder engagement

• Meeting/workshop facilitation

• Cross-functional collaboration

• Agile, Lean Six Sigma, or related process improvement methodologies

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

Technical Skills

Strong proficiency with:

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Teams

Experience with Power BI or similar business intelligence/reporting tools is beneficial.

Preferred Qualifications

• Professional experience in business analysis, process improvement, project management, or performance management.

• Experience supporting strategic initiatives, organizational transformation, or enterprise-level improvement programs.

• Experience in government, public health, finance, or another regulated environment is preferred.

• Experience creating:

  • Executive-level reports

  • Dashboards

  • Process maps

  • SOPs

  • Implementation documentation

• Lean Six Sigma, project management, change management, business analysis, or related certifications/training are preferred.