IT Support Analyst

Fruition GroupIpswich, Suffolk🇬🇧United KingdomPosted 16 Oct 2026

Why This Role Stands Out

This hybrid IT Support Analyst role offers a fantastic opportunity to leverage your 1st/2nd line support expertise within a reputable international organization, with the flexibility to work from home up to two days a week. You'll thrive here if you enjoy problem-solving, direct user interaction, and taking ownership of technical challenges within a supportive team environment.

Quick Overview

Seniority

Mid Senior

Employment type

Temporary/Casual

Work mode

Hybrid

Location

Ipswich, Suffolk, United Kingdom

Job Description

Job Title: IT Support Analyst
Location: Ipswich/hybrid on site 3x per week
Contract: 6 months initially, Inside IR35

We're looking for an experienced IT Support Analyst to join the central technology function of a long-established international organisation, supporting users across its group of businesses.

This is a hands-on 1st/2nd Line IT Support role, ideal for someone who enjoys working directly with end users, taking ownership of issues and providing a high level of customer service.

The role
You'll provide day-to-day technical support across desktop, endpoint, Microsoft 365 and Windows environments, taking ownership of incidents and service requests through to resolution wherever possible.

You'll also support with identity and access management and work within established ITSM processes.

What we're looking for:

Strong 1st/2nd Line IT Support or Helpdesk experience
Solid desktop and endpoint support experience
Confident supporting Microsoft 365 and Windows
Experience with identity and access management
Experience working with ITSM and ticket management systems (Halo preferable)
Strong customer service and communication skills
Comfortable supporting end users directly and professionally
A proactive approach to troubleshooting, with the ability to own tickets through to resolution

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.