ICT Technical Analyst

Join Our Digital Services Team

We are looking for talented and motivated Technical Analysts to help design, build, manage and support the critical infrastructure and software systems that enable our organisation to operate effectively and deliver essential services to the public.

Whether you are starting your technical career, developing your expertise, or are an experienced infrastructure professional ready for a senior role, this is an exciting opportunity to work with modern technologies, cloud platforms, enterprise systems and security-focused solutions in a dynamic and rewarding environment.

Our Technical Analyst career pathway supports professional growth and development, providing clear progression through Associate, Analyst and Senior Analyst levels, aligned to increasing responsibility, technical capability and reward.

The Role

As a Technical Analyst, you will play a key role in the delivery and support of infrastructure hardware, software applications and digital services. You will work across a broad technology landscape, helping to ensure systems remain secure, resilient, scalable and aligned to organisational needs.

Depending on your level, responsibilities may include supporting, building, configuring, administering, designing and implementing infrastructure technologies and services, including:

• Computing and server technologies
• Storage solutions
• Network infrastructure
• Physical infrastructure environments
• Commercial off-the-shelf (COTS) applications
• Open-source technologies
• Cloud-based platforms and services
• Infrastructure as a Service (IaaS)
• Platform as a Service (PaaS)
• Software as a Service (SaaS)

You will contribute to the full lifecycle of service delivery, from design and development through to deployment, operation, maintenance and continual improvement.

Key Responsibilities

• Design, implement, administer and support infrastructure technologies, systems and services.
• Maintain and support software applications that provide services to internal users and the public.
• Monitor system performance, identify issues and proactively troubleshoot technical problems.
• Take ownership of incidents and technical issues, ensuring effective resolution and service restoration.
• Implement and maintain information security controls to protect systems and data.
• Investigate system, process and service problems, recommending and implementing corrective and preventative actions.
• Support the delivery of high-quality digital services through a modern standards-based approach.
• Contribute to system design activities and infrastructure architecture.
• Build, test and support integrations between systems and applications.
• Plan, execute and report on testing activities, ensuring solutions meet operational and business requirements.
• Work collaboratively with technical and business stakeholders to translate requirements into effective technical solutions.
• Assist with prototype development and collaborate with developers to ensure secure, accessible and maintainable production solutions.
• Support continual service improvement and technology innovation across the organisation.