Director Inside Sales

Job Description
Job Description
Director of Inside Sales
JOB SUMMARY
Progressive growing technology company is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to our members and partners. This role owns team execution - not process design. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.

CORE ACCOUNTABILITY
Own the performance of the inside sales team.

Deliver consistent, high-quality output
Build and develop a strong, accountable team
Execute sales processes with discipline
Drive productivity and responsiveness across all regions
ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Leadership & Development
Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
Establish clear expectations for performance, behavior, and accountability
Drive hiring, onboarding, and continuous development
Conduct regular performance reviews, coaching sessions, and pipeline discussions
Build a culture of ownership, urgency, and professionalism
Execution Excellence
Ensure consistent execution of sales processes and workflows defined by Sales Operations
Hold team accountable to defined service levels including:
Quote turnaround time
Order accuracy
Responsiveness to members and partners
Maintain high standards of output quality and consistency
Sales Performance & Support
Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
Support strategic account execution through coordinated inside/outside sales efforts
Identify & execute on opportunities within existing workflows to increase sales
Capacity & Workflow Management
Manage team workload and resource allocation to ensure consistent service levels
Monitor team productivity and adjust staffing or responsibilities as needed
Ensure efficient utilization of team resources across all regions
Customer & Partner Experience
Deliver a consistent, high-quality experience across all interactions
Manage escalations and complex opportunities effectively
Reinforce company value through responsiveness and execution
Feedback Loop to Sales Operations
Provide structured feedback on process effectiveness, system usability, and workflow challenges
Partner with Sales Operations to continuously improve execution and efficiency
Selective Player-Coach Contribution
Provide limited direct support on complex or high-impact opportunities when necessary
Focus on enabling team success rather than individual contribution
Success Metrics
Team productivity (quotes/orders per rep)
Quote turnaround time and accuracy
Responsiveness and service levels
Conversion rates (in partnership with field sales)
Team engagement and retention
Qualifications, Experience, Skills and Abilities:
7–10+ years in inside sales, sales, or commercial roles
3–5+ years leading sales or inside sales support team
Demonstrated success improving team performance, processes, and operational efficiency
Strong leadership, coaching, and communication skills
Experience in wholesale distribution, security, or Pro A/V industry preferred
Proven ability to manage multiple priorities and drive results in a fast-paced environment
Proven ability to build and manage high-performing teams
Strong operational discipline and execution focus
Experience with CRM/ERP systems (NetSuite preferred)
Leadership Profile
Strong coach and team builder
Holds people accountable without overcomplicating things
Bias toward action and execution
High ownership mindset
Comfortable operating in a fast-paced environment
Personal Characteristics
High ownership mindset with accountability for results
Strong bias toward execution discipline and continuous improvement through feedback
Ability to lead through data and metrics
Comfortable making decisions in a fast-paced environment
Ability to balance team development with performance expectations
Critical Working Relationship
Works in close partnership with the Director of Sales Operations:
Inside Sales is accountable for disciplined execution of defined processes and performance standards
Sales Operations owns process design, systems, and performance measurement
Travel
Travel to select events / meetings several times per year
Great team, culture, opportunity, company, perks, benefits and leadership team.
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Ref: #231-Eng Tampa