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NC FAST Batch Operations Technician

CCS Global TechRaleigh, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationRaleigh, NC, United States
SQLShellForecastingSchedulingLinux

Job description

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

  • Providing production operations support by executing and monitoring batch process
  • Verifying batch results and supporting nightly production environments across multiple servers.
  • Performing first level analysis of all data interface processing exceptions, logs
  • Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

  • Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
  • Providing rapid support during outages and assisting in workload automation forecasting
  • Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
  • Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Mandatory Skills:

  1. Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. -5 Years
  2. Experience with batch operations, job scheduling and monitoring tools. -5 Years
  3. Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. -5 Years
  4. Experience working with internal teams to identify opportunities to improve the product and customer experience. -5 Years
  5. Demonstrated experience documenting processes and procedures as required. -5 Years
  6. Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. -5 Years
  7. Experience with relational database skills, Basic SQL programming -5 Year
  8. Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
  9. Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.
  10. Ability to communicate effectively in both oral and written formats.

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