Quick overview
Job description
Responsible for delivering friendly, courteous service while maintaining cleanliness in assigned areas. The Utility Porter performs deep cleaning, scrubbing, polishing, and other labor-intensive tasks across the casino floor, including areas above six feet. Duties include trash removal, window cleaning, and operating ladders, lifts, and motorized equipment.
This role requires a strong commitment to customer service and adherence to Service Standards, Safety Procedures, and Standard Operating Procedures.
- Monitor casino floor, stairways, mirrors, glass, and assigned areas to ensure cleanliness and quality standards are met
- Service assigned areas daily, including vacuuming, restroom cleaning, emptying ash/trash receptacles, dusting, polishing, and sweeping
- Clean and maintain restrooms, including sinks, mirrors, walls, and fixtures
- Ensure restrooms remain clean, stocked, and orderly at all times
- Perform full cleaning of the casino floor, including vacuuming, gaming tables, and carpet shampooing
- Retrieve necessary cleaning supplies and notify management when inventory needs replenishment
- Respond promptly and safely to biohazard situations (e.g., blood, bodily fluids)
- Maintain cleaning equipment and supplies in a safe and sanitary condition
- Report maintenance issues and emergency repairs to the Supervisor immediately
- Safeguard sensitive and privileged information
- Submit all Lost & Found items to Security in a timely manner
- Follow all safety guidelines and properly use personal protective equipment (PPE)
- Comply with all departmental policies, procedures, and service standards
- Attend required training sessions and participate in pre-shift meetings
- Complete additional duties as assigned by management
- Ability to receive instructions and hear inquiries from guests, clients, or staff.
- Ability to maintain a consistent pace throughout the shift.
- Must be 21 years of age or older
- Proficient in English verbal and written in a professional manner.
- Flexible to work various shifts, weekends, and holidays.
- Prior professional cleaning experience preferred.
- Union referral card required.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 300 pounds.
- Ability to lift and carry objects up to 70 pounds.
- Ability to bend, stoop, twist, reach, and kneel repetitively.
- Safely work with provided cleaning chemical and equipment.
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
- Work requires visual abilities needed to safely operate motorized equipment.
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