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Program Manager III

OrangePeopleUnited States🇺🇸United StatesPosted 11 Aug 2026

Why This Role Stands Out

This hybrid Program Manager role offers a fantastic opportunity to drive impactful improvements in retail operations and supply chain management, leveraging your expertise in repair, maintenance, and vendor oversight. If you are a hands-on, data-driven leader with a knack for optimizing processes and a passion for end-to-end retail lifecycle management, you'll thrive in this position and contribute significantly to a dynamic team. Apply now to take ownership and scale operational excellence!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

We are looking for a Program Manager to join our team. You will manage day-to-day execution for 3P Retail & Telco repair and maintenance, and supply fulfillment/warehouse operations. You will oversee external warehouse and service partners, track performance, improve processes, and ensure materials, documentation, and service execution meet business needs. This role is best suited for a hands-on operations program manager with experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvement. You will partner with internal teams and external agencies to manage execution, resolve escalations, maintain compliance, and scale operational improvements.
Requirements:
  • You are a hands-on operations leader with experience in retail repair and maintenance, warehouse execution, material flow, vendor or warehouse agency management, KPI ownership, and continuous improvement.
  • You use a structured, data-driven approach to solve problems, improve processes, and maintain system integrity, inventory accuracy, and compliance while working effectively with internal teams and external partners.
  • We need an FTE-caliber resource who can take full ownership with minimal oversight.
  • Specifically, we need someone with direct experience managing repair & maintenance programs and/or supply fulfillment agencies from a Retail Operations perspective.
  • Candidates with only warehousing, supply chain, or logistics backgrounds will not be a fit.
  • The right person must understand the full retail lifecycle, from visual merchandising through 3PL installations, and how R&M integrates across that ecosystem.
Key Responsibilities:
  • Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance.
  • Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness.
  • Convert improvement findings into standard operating procedures, training materials, and repeatable workflows.
  • Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency.
  • Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations.
  • Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners.
  • Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours.
Skillsets/Qualification:
  • Required minimum of 3 years of project or program management experience in retail operations, supply chain, logistics, or a related field, not less than 3 years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management.
  • Experience supporting big-box retail, retail field operations, or multi-site retail execution.
  • Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews.
  • Strong organization, written and verbal communication, and the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners.
  • Ability to travel within the U.S. and Canada as business needs require.
  • Preferred Background in consumer electronics, tech retail, or similar industries.
  • Six Sigma, PMP, or other process improvement/project management certification.
Benefits:
  • 401(k).
  • Dental Insurance.
  • Health insurance.
  • Vision insurance.
  • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
  • The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
  • Participate in OP monthly team meetings and participate in team-building efforts.
  • Contribute to OP technical discussions, peer reviews, etc.
  • Contribute content and collaborate via the OP-Wiki/Knowledge Base.
  • Provide status reports to OP Account Management as requested.
About us:
At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.

Skills

Continuous Improvement
PMP
Process Improvement
Procurement
Six Sigma
Vendor Management

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