Technical Support Analyst 3
Quick Overview
Job Description
Role: Technical Support Analyst 3
Location: Petersburg VA | In Person Only | Onsite
This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.
| Skill | Required / Desired | Amount of Experience | Hands-on Experience |
| Knowledge of IT Service Management (Incident, Change, Service Request, and Asset Management) | Required | 1 Year | |
| General knowledge of Microsoft 365 applications (Word, PowerPoint, Excel, Outlook, SharePoint, Teams) | Required | 1 Year | |
| Experience leading meetings and configuring audio equipment | Required | 1 Year | |
| Experience troubleshooting hardware and software (hands-on or from a service desk) | Required | 1 Year | |
| Experience creating professional communications for users | Required | 1 Year | |
| Demonstrated success in managing and prioritizing work | Required | 1 Year | |
| Basic understanding of writing technical processes and instructions to simplify processes for users | Required | 1 Year | |
| Ability to write clear emails explaining technical issues, work toward solutions, and follow up with users/districts as needed | Required | 1 Year | |
| Ability to meet with staff, discuss technical resolutions, and gather detailed information during meetings | Required | 1 Year | |
| Basic understanding of various technologies and the ability to research and troubleshoot technical issues | Required | 1 Year | |
| Demonstrated success working as a team member and collaborating to achieve objectives | Required | 1 Year | |
| Experience planning, executing, and supporting full office relocations, including structured cabling, network wiring, and equipment setup | Highly Desired | 1 Year | |
| Excellent project management skills and ability to manage multiple priorities | Highly Desired | 1 Year |
Skills
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