Telecom & Fiber Optic Engineer

Urgently looking for multiple Telecom & Fiber Optic Engineers for our clients having multiple footprints in Tri-state area.

Position Summary

We are seeking technically proficient Telecom & Fiber Optic Field Engineers to deliver onsite network infrastructure installation, maintenance, testing, troubleshooting, and equipment replacement services for the customer locations.

The ideal candidate will have practical experience in fiber-optic infrastructure, telecommunications systems, structured cabling, network connectivity, and field-testing methodologies.

This position requires the ability to independently execute field assignments using professional-grade testing instruments, installation tools, fiber inspection equipment, and safety gear.

Candidates must also demonstrate strong operational discipline, including real-time work order updates, customer coordination, accurate documentation, and strict compliance with the client's field service procedures.

Required Technical Skills & Experience

• 5-6 years of professional experience in telecommunications field services, fiber-optic installation, network infrastructure, or related technical environments.
• Hands-on experience with single-mode and multimode fiber-optic systems.
• Working knowledge of LC, SC, FC, UPC, APC, and MPO connectors.
• Practical experience using Optical Power Meters and OTDR testing equipment.
• Familiarity with fiber inspection scopes, optical cleaning equipment, and fiber testing accessories.
• Knowledge of fiber-optic attenuation, optical power measurements, and signal testing.
• Experience with structured cabling, Cat5e/Cat6, RJ45 termination, patch panels, and console connections.
• Ability to use terminal emulation software such as PuTTY.
• Familiarity with T1, DDS, and DS3 loopback testing is advantageous where applicable.
• Ability to interpret technical instructions, execute field procedures, and document work accurately.
• Proficiency in Microsoft Teams and remote technical support applications.
• Strong troubleshooting, customer communication, and independent field execution capabilities.

Candidate Expectations

The successful candidate must be:

• Technically competent and capable of working independently at customer locations.
• Fully equipped with the required tools and testing instruments.
• Experienced in fiber-optic testing, inspection, cleaning, and troubleshooting.
• Disciplined in following client-specific operational procedures.
• Reliable in meeting scheduled appointments and customer commitments.
• Capable of maintaining accurate electronic work order records and real-time status updates.
• Professional in representing the service provider and client at customer sites.

Key Responsibilities

1. Telecommunications & Network Infrastructure

• Perform onsite installation, maintenance, troubleshooting, and replacement of telecommunications and network infrastructure equipment.
• Execute structured cabling and connectivity activities involving Ethernet, copper, and fiber-optic infrastructure.
• Install, inspect, test, and troubleshoot single-mode and multimode fiber-optic connections.
• Work with LC, SC, FC, UPC, APC, and MPO fiber connectors.
• Perform fiber-optic testing, optical power measurements, signal verification, and connectivity validation.
• Conduct optical loss measurements and fiber fault identification using appropriate testing instruments.
• Support telecommunications circuit testing, including T1, DDS, and DS3 loopback testing where required.
• Perform equipment connectivity checks using console cables, terminal emulation software, and network diagnostic tools.
• Assist with hardware installation, de-installation, replacement, and associated parts transactions.

2. Fiber Optic Testing & Inspection

• Operate Optical Power Meters (OPM), OTDR testers, fiber inspection scopes, and optical fiber tracers.
• Perform optical measurements at , 1490, 1550, and 1625 nm.
• Inspect fiber end faces for contamination, scratches, and physical defects.
• Perform fiber cleaning using approved cleaning equipment and consumables.
• Conduct fiber inspection and testing involving LC, SC, FC, and MPO interfaces.
• Use fiber launch cables, loopbacks, attenuators, and appropriate test accessories.
• Verify fiber connectivity, optical signal levels, and transmission performance against applicable project specifications.
• Maintain calibrated testing equipment and ensure instruments are fit for use.

3. Field Service & Customer Coordination

• Coordinate with customer representatives and designated Points of Contact (POCs) before each assignment.
• Confirm assigned work orders at least 24 hours before the scheduled site visit.
• Verify site access arrangements and ensure all required tools and equipment are available.
• Coordinate with remote engineering and support teams through Microsoft Teams, AnyDesk, Cisco WebEx, or equivalent platforms.
• Maintain professional communication and customer service standards throughout onsite assignments.

4. Work Order Management & Compliance

Strict compliance with work order procedures is mandatory.

Field Engineers must:

• Access the Work Order Link provided through their email account.
• Verify the assigned work order link at least two days before the scheduled visit.
• Complete mandatory check-in upon arrival at the customer site.
• Update all project milestones in real time:
• Travel Start
• Arrival Onsite (Check-In)
• Ticket Start
• Ticket Stop
• Leave Site
• Record detailed and accurate work completion and closure notes.
• Document all installed and de-installed equipment and parts transactions.
• Ensure the work order reflects all completed activities before leaving the site.
• Complete the work order closure process and provide required timestamp screenshots.
• Complete the Business Client Satisfaction Survey when required.

5. Health, Safety & Equipment Compliance

• Follow applicable onsite health and safety requirements.
• Use appropriate Personal Protective Equipment (PPE) during field activities.
• Maintain ESD protection when handling sensitive telecommunications and network equipment.
• Ensure electrical equipment requiring PAT certification has valid inspection status.
• Use certified non-metallic ladders when working at height, subject to site requirements.
• Maintain a clean, organized, and safe working environment.

Important: Possession of the required toolkit, calibrated testing equipment, safety equipment, and the ability to demonstrate hands-on proficiency are key considerations during candidate evaluation.

Field Toolkit & Equipment

The following inventory represents the client's specified minimum equipment experience requirements.

A. General Tools & Installation Equipment

• Professional tool bag/toolbox.
• VDE insulated screwdriver sets, including slotted and Phillips.
• VDE pliers set: long-nose, standard, and flush cutters.
• Metric hex key set (2–10 mm).
• Open-end/box-end spanner set.
• 1/4-inch drive socket set.
• Torx tool set (TX10–TX30) and T9 precision screwdriver.
• Extra-long screwdriver set.
• Cable stripper and RJ45/RJ11 ratchet crimping tool.
• Stanley knife and spare blades.
• Tile lifter with two suction cups.
• Cable cutters, scissors, wire strippers, and adjustable pliers.
• Certified non-metallic telescopic ladder or five-tread step ladder.
• PAT-tested 240V AC extension lead.
• Rechargeable or wind-up torch.
• ESD wrist strap.

B. Computing & Communication Equipment

• Laptop PC with charger and serial COM port or USB-to-serial adapter.
• Terminal emulation software, preferably PuTTY.
• Smartphone with camera and mobile internet connectivity.
• Remote support capability through Microsoft Teams, AnyDesk, and/or Cisco Webex.
• DB9-to-RJ45 console cable.
• RJ45-to-DB9 adapter and relevant console cables.

C. Fiber Optic Testing & Inspection Equipment

• Calibrated Noyes Optical Power Meter capable of measurements at , 1490, 1550, and 1625 nm.
• 1.25 mm universal adapter for LC/MU interfaces.
• 2.5 mm universal adapter for SC/FC interfaces.
• OTDR tester.
• 2.2 km OTDR launch cable.
• EXFO/VIAVI or equivalent fiber inspection scope with MPO capability.
• Fiber inspection tips for LC, SC, SC/APC, FC, and MPO interfaces.
• MPO inspection jig and coupler.
• Optical fiber tracer.
• Fiber traffic detector.
• Calibrated LAN cable tester.
• Calibrated digital volt/amp/ohm multimeter.

D. Fiber Cleaning Equipment

• Cletop Type B cleaning tool with cartridge.
• Cletop cartridge refills.
• MPO one-click cleaner.
• 1.25 mm and 2.5 mm fiber cleaning sticks.
• Filtered cleaning air.
• Kimwipes or equivalent lint-free cleaning wipes.
• Appropriate fiber inspection and cleaning consumables.

E. Fiber Patch Cables & Test Accessories

Single-Mode Fiber Patch Cables:

• LC-LC, 3 metres.
• LC-SC, 3 metres.
• SC-SC, 3 metres.
• SC/APC-SC, 3 metres.
• SC/APC-SC/APC, 3 metres.

Multimode Fiber Patch Cables:

• SC-SC UPC.
• LC-SC UPC.
• LC-LC UPC.

Additional Connectivity Accessories:

• SC-SC and LC-LC fiber bulkheads.
• Fiber loopbacks for LC and SC, single-mode and multimode.
• RJ45-to-DB9 adapters.
• Straight-through and crossover Cat5/Cat5e/Cat6 Ethernet cables.
• 9-pin to 25-pin serial cable.
• RJ45-to-RJ45 through connector.
• USB 2.0 Type-A to Mini-B console cable.

Optical Attenuators:

LC and SC attenuators in the following values:

• 3 dB
• 5 dB
• 7 dB
• 10 dB
• 12 dB
• 15 dB
• 20 dB

F. Labelling & Cable Management

• Brady TLS2200, BMP51, or BMP71 labelling machine, including battery and power accessories.
• Cable connection interface for Brady printer and laptop.
• Compatible Brady ribbons and project-specific labels.
• Brother P-Touch labelling machine.
• P-Touch labels in 9 mm, 12 mm, and 18 mm sizes.
• Cable ties (4.8 mm x 300 mm).
• Velcro cable management straps (10 mm x 25 metres).

G. Health, Safety & Personal Protective Equipment

• In-date hard hat.
• Safety boots.
• Protective gloves.
• High-visibility vest or jacket.
• Eye protection and ear protection.
• Sharps bin and tweezers where required.
• In-date first-aid kit.
• Hand sanitiser and cleaning wipes.
• Anti-static wrist straps and mats where required.

H. Removable Media

• USB flash drives, maximum capacity 32 GB.
• FAT32-formatted storage media.