It Operations Manager

ICT Operations Manager, Corsham (SN13, onsite)
Salary: 70,000 - 80,000

Our benefits include:

• 25 days annual leave plus bank holidays
• Option to buy additional annual leave
• Pension scheme
• Life assurance
• Private healthcare
• Private dental
• Professional development and training opportunities
• Annual wellbeing allowance

Join a team where operational excellence matters

At MASS, we deliver mission-critical solutions that help our customers make better decisions when it matters most. We are looking for an experienced ICT Operations Manager to lead the delivery, performance and continual improvement of IT operations and support services within a secure and highly regulated environment.

This is a leadership role with significant responsibility for ensuring stable, secure and resilient services. You'll work closely with technical teams, service management colleagues and senior stakeholders to drive operational performance, manage risk and ensure services continue to meet both customer and organisational expectations.

As ICT Operations Manager, you will:

• Provide operational leadership, setting priorities, standards and delivery expectations.
• Lead and develop teams, creating a culture of accountability, collaboration and high performance.
• Ensure services are effectively operated, maintained and supported against agreed requirements.
• Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes.
• Manage operational risk, service issues, security and resilience activities.
• Oversee capacity planning and operational readiness for new services and changes.
• and represent operational interests within decision-making forums.
• Use management information and performance data to support effective decision making and continuous improvement.
• Contribute operational expertise to future planning and long-term service sustainability.

What we're looking for

Essential

• Degree-level qualification in an IT-related discipline or equivalent professional experience.
• Significant experience leading complex IT operations, infrastructure or support environments.
• Experience managing and developing multi-disciplinary teams.
• Strong understanding of IT service management principles and operational governance.
• Eligible for DV clearance (UKEO)

Desirable

• ITIL Foundation certification or higher.
• Leadership, management or project management qualification.
• Experience leading operational transformation, automation or continual improvement initiatives.
• Experience working within secure, regulated or mission-critical environments.
• Commercial awareness and supplier management experience.

Why join MASS?

You'll be joining a collaborative team that works on complex and meaningful challenges supporting national security and defence customers. We offer opportunities to develop your career, work with talented professionals and contribute to projects that genuinely make a difference.

Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme.

Our Non-negotiables:

Due to the highly secure nature of the projects that you will be involved with, you must be:

• A UK National and eligible to work in the UK
• Eligible to obtain and maintain a UK Government DV UKEO Security Clerance