Director of Enterprise Australia

About the Role

Restaurant Partners are the backbone of Uber Eats, allowing us to create outstanding

consumer selection and powering the growth of our platform as we innovate and expand our

suite of products. The Director of Enterprise will lead our Australian Enterprise restaurant business, owning its overall commercial performance, customer strategy and team leadership. You will lead multiple motivated teams across customer growth bringing great talent to Uber and creating a compelling employee experience for all of our teams.

We need an experienced leader and business manager to build a world-class Enterprise Sales team and who is passionate about developing our B2B organization at Uber. You are a highly motivated self-starter, a strong strategist who is skilled at translating ideas into execution and results, and an inspiring leader who thrives in a dynamic and fast-moving environment. As a member of the ANZ Leadership Team, you will play a pivotal role instilling and driving commercial excellence throughout the business by leading and influencing cross-functionally.

What You’ll Do

• Own Enterprise performance. Set the strategy and operating plan for the portfolio, translating growth ambitions into clear priorities, account plans and measurable outcomes.
• Develop leaders and teams. Coach your team, strengthen succession planning and build a culture of accountability, collaboration and customer focus.
• Sponsor critical merchant relationships. Maintain executive relationships with key partners, and lead sensitive negotiations and escalations.
• Drive cross-functional execution. Bring together Sales, Operations, Marketing, Finance, Legal and Product to deliver partner growth plans and resolve issues affecting merchant performance.
• Connect Enterprise with the broader business. Work with Global and SMB leaders to coordinate coverage, clarify ownership and ensure a consistent partner experience.
• Deliver sustainable growth. Use portfolio insights, commercial judgement and disciplined performance reviews to grow demand, Gross Bookings and trips.
• Develop and execute on our account management strategy to scale our existing business and introduce a range of new products (e.g.martech and advertising products) and deliver on multiple objectives
• Build out KPIs, metrics, and processes that result in an effective organization, in partnership with sales operations
• Drive quantitative data analysis, deep actionable insights, modeling, and analysis

What You’ll Need

Must Have Experience

• A minimum of 15 years of robust B2B experience building long-term commercial relationships, ideally across both across SMB and Large Enterprise Accounts
• Track-record of managing and growing accounts, directly managing over AUD 1 billion in bookings
• 5+ years of experience leading distributed teams of at least 10 people and managing managers

Nice to Have Experience

• Ideally, has experience leading a commercial transformation program.

Capabilities

• You are passionate about sales and account management: you are customer obsessed and relish building great experiences for Uber Merchants.
• You have the GoGetIt mindset: you’re willing to embrace the grind, overcome adversity and play to win for the people we serve, seizing the opportunity to push the envelope. You have a bias for action.
• You’re a good partner & cross functional leader: you can build deep, trust-based relationships with cross functional teams; genuinely seeking and incorporating other’s views to effectively operationalize initiatives with a mindset of accountability but not control
• You’re a strong problem-solver: you can comfortably dive into data and identify how our customers are engaging with the product, identifying challenges & capitalizing on opportunities
• You can build and motivate a very smart and capable team: you know how to support, challenge and develop a team of high performers and turn them into a high-performing team
• You are a culture champion: embodying and promoting the values of Uber