Senior HR Manager

About West London Mind

West London Mind is a Local Mind Association. Mind operates a federated structure of Local Mind Associations, which are independent charities with their own funding and services. We share the same values as Mind, and we are regularly reviewed to make sure our charity is maintaining local Mind quality standards, so that we are providing local and effective services which meet the needs of our local community.

We're here to make sure that everyone suffering with a mental health problem gets the help they need to recover.

We listen, support recovery, fight stigma and work with partners to take action.

We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Role Purpose

The Senior HR Manager will provide high-quality, practical and values-led HR support across West London Mind, ensuring that managers and staff are supported through clear people processes, sound employment practice and a positive organisational culture.

The postholder will work closely with the Director of Finance, senior leaders and managers to support recruitment, employee relations, policy implementation, HR administration, learning and development, wellbeing, compliance and workforce reporting. The role has no direct line management responsibility but will provide expert advice, guidance and coordination across the organisation. An external HR organisation will provide additional support to West London Mind and the postholder in relation to complex HR matters, including more specialist employee relations, employment law and organisational change issues.

Key Responsibilities

HR Advice, Employee Relations and People Practice

Provide clear, timely and practical HR advice to managers and staff on employment matters, policies, procedures and good people practice.

Support managers with employee relations matters including absence, performance, conduct, capability, grievances, flexible working and wellbeing-related issues.

Ensure HR processes are handled fairly, consistently, confidentially and in line with employment legislation, organisational policy and West London Mind's values.

Coach and support managers to develop confidence in applying HR policies and managing people issues effectively and compassionately.

Maintain accurate records of HR advice and casework, ensuring appropriate documentation, confidentiality and follow-up actions, and liaise with the external HR organisation where additional specialist advice is required.

Recruitment, Onboarding and Workforce Administration

Coordinate recruitment processes, including job descriptions, adverts, shortlisting support, interview arrangements, offer letters, contracts and safer recruitment checks.

Ensure onboarding processes are effective, welcoming and compliant, including references, right to work checks, DBS processes, induction planning and probation tracking.

Maintain accurate HR records, staff files and HR systems, ensuring data is up to date, secure and managed in line with data protection requirements.

Prepare HR documentation including letters, contract variations, policy acknowledgements, probation correspondence and meeting notes where required.

Work with finance colleagues to ensure accurate information is shared for payroll, contractual changes, starters, leavers and absence reporting.

Policy, Compliance and Safeguarding Culture

Support the review, development and implementation of HR policies, procedures and guidance so they remain current, accessible and legally compliant.

Ensure employment practices support equality, diversity, inclusion, safeguarding, safer recruitment, wellbeing and positive organisational culture.

Maintain awareness of employment law developments and advise the Director of Finance and senior leaders on implications for policy and practice.

Support organisational compliance with mandatory training, DBS requirements, right to work checks and other HR-related governance requirements.

Learning, Development, Wellbeing and Reporting

Coordinate learning and development activity, including mandatory training, manager training, induction sessions and staff development records.

Support staff wellbeing initiatives and contribute to a healthy, inclusive and psychologically safe working environment.

Prepare HR reports and workforce information for the Director of Finance, senior leadership team and trustees as required.

Use HR data and feedback to identify trends, risks, gaps and opportunities for improvement in people practice.

Contribute to organisational change projects, culture development and staff engagement activity where HR input is required.

General

To work within and promote all of West London Mind's policies and procedures with particular attention to equal opportunities, data protection, safeguarding and health and safety requirements.

To work within and promote West London Mind's values and ways of working.

To provide written reports and information as requested.

To attend training and meetings as required, including regular team meetings and staff forums.

Build and maintain effective working relationships with colleagues, partners, contractors, and external stakeholders.