SAP CSR

Job Summary
Location: United States
Experience: 3+ years in SAP
Job Type: Permanent
Thinking Minds' client is looking for an experienced Customer Service Representative to manage orders and inquiries, ensuring customer satisfaction and business growth. This role is crucial in resolving issues related to credit, delivery, pricing, and more. The candidate will work closely with other functions and service providers to enhance service quality.

Ideal Candidate Should Have
Experience with SAP
Strong customer service skills
Ability to manage order discrepancies
Proficiency in problem-solving
Excellent communication skills
Role Overview
The Customer Service Representative will be the first point of contact for customers, managing orders and resolving issues. This role involves working with various departments and third-party providers to ensure timely service and customer satisfaction. The candidate will handle order management, shipment, and billing discrepancies, as well as manage sales and marketing program credits.

Key Responsibilities
Manage orders using SAP
Resolve credit and delivery issues
Handle pricing and chargeback inquiries
Process sales and marketing credits
Collaborate with internal teams and third-party providers
Ensure timely response to customer inquiries
Maintain knowledge of products and systems
Top Skills and Modules
SAP
Customer service
Order management
Problem-solving
Communication skills
Collaboration
Time management