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Lead ServiceNow ITOM Technical Consultant

Source Code Technologies LLCSanta Clara, CA🇺🇸United StatesPosted Sep 29, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
Santa Clara, CA, United States
Posted
Yesterday
REST

Job Description

Role: Lead ServiceNow ITOM Technical Consultant – Service Mapping & Event Management

Location: Remote / Onsite as required

Job Description:

Required Certifications-
- ServiceNow Certified System Administrator (CSA)
- Service Mapping certification/experience
- Event Management certification/experience

Must have:
- CSA
- Strong Service Mapping
- Strong Event Management
- ServiceNow ITOM experience
-
- Must be physically located in the US
- Strong English communication skills

We are seeking a Lead ServiceNow ITOM Technical Consultant with strong hands-on experience in Service Mapping and Event Management. The consultant will support ITOM initiatives, provide technical leadership, and work closely with stakeholders to design, configure, implement, and optimize ServiceNow ITOM capabilities.
Key Responsibilities
- Lead ServiceNow ITOM implementations and enhancements.
- Design and configure Service Mapping solutions for complex applications and business services.
- Implement and optimize Event Management, including event ingestion, correlation, alert management, and actionable events.
- Configure discovery and mapping patterns, identification/reconciliation rules, and service dependencies.
- Troubleshoot ITOM issues and provide technical recommendations.
- Work with application, infrastructure, and operations teams to understand service dependencies.
- Lead technical discussions, workshops, and knowledge-transfer sessions.
- Review existing configurations and recommend improvements.
- Support integration of monitoring tools and third-party event sources with ServiceNow.
 
Required Technical Skills
- Strong hands-on ServiceNow ITOM experience.
- Advanced Service Mapping implementation experience.
- Strong Event Management experience.
- ServiceNow Discovery knowledge.
- Experience with event integrations and monitoring tools.
- CMDB and Configuration Item relationship knowledge.
- Identification and Reconciliation Engine (IRE) knowledge.
- Experience with ServiceNow ITOM troubleshooting and performance optimization.
 
Preferred Skills
- ServiceNow ITOM Visibility experience.
- CMDB Health and optimization experience.
- MID Server configuration and troubleshooting.
- IntegrationHub / REST / API integration experience.
- Experience with large enterprise ServiceNow environments.
- Experience leading ServiceNow workshops with technical and business stakeholders.

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