Post Sales Service Coordinator

Job Description
Job Description
WindowRama is looking for a friendly, organized, and customer-focused Service Coordinator to join our team!
The Service Coordinator plays an important role in supporting our customers after their purchase by answering service-related calls, scheduling in-home appointments, and coordinating with our Service Technicians, manufacturers, and sales teams.
If you enjoy helping customers, solving problems, and keeping things organized in a fast-paced environment, this may be a great fit for you.

What You'll Do
Answer customer calls and emails and provide excellent customer service
Schedule in-home service appointments for our Service Technicians
Coordinate communication between customers, technicians, manufacturers, and sales team members
Assist customers with service-related questions and concerns
Follow up on service requests and help ensure issues are resolved
Maintain accurate records and complete required reports
Assist with training new hires and cross-training team members
Perform additional administrative and service-related tasks as needed
What We're Looking For
1–3 years of customer service, post-sales service, or similar experience
High School Diploma or GED required; some college preferred
Excellent communication and interpersonal skills
Strong problem-solving and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Strong attention to detail and follow-through
Positive, professional, and team-oriented attitude
Comfortable working with computers and Microsoft Office
Experience with AS400 or a similar system is a plus
Call center, scheduling, or dispatch experience is a plus
Building materials or home improvement industry experience is a plus
Pay rate:
$18-$22 per hour
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable office environment. WindowRama, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law.

In addition to federal law requirements, WindowRama, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.