Marine Technical Support Specialist

Marine Technical Support Specialist

Location: Garmin Eastleigh, 4 Parham Dr, Boyatt Wood, Eastleigh SO50 4NU

Hours: 40 hours per week, Monday to Friday, 08:30 -17:30

Salary: £30,444 per annum

Plus Excellent Benefits

Are you interested in boats, navigation, and marine technology? Whether you're an experienced Marine professional or someone with a genuine passion for the industry, we'd love to hear from you.

As part of our friendly and knowledgeable team of Marine Product Specialists, you'll work closely with customers, dealers, and distributors, providing technical guidance and troubleshooting support.

Purpose of the Job:

• This role exists within a busy call centre environment in the Marine Technical Support team.
• You will be responsible for answering technical Marine queries, providing both pre and post-sales support.
• You will also be part of a second level support team, assisting the rest of EMEA (Europe, Middle East & Africa at a high level.
• Responsible for meeting daily team and personal performance targets to ensure we are delivering a good customer service to our consumers.
• Support with testing units to resolve customer issues.

Key Duties & Responsibilities:

• Respond to customer queries in a timely manner
• Escalate Customer queries as required
• Continually improve your knowledge on Garmin Marine Technology
• Assist with the Sales and Marketing tea, during the Marine Boat show

Education & Experience:

• Technical Marine background would be desirable but not essential
• Passion for Marine
• Competent with PC's
• Good written and verbal communication