2nd Line Engineer

2nd Line Support Engineer

Brighton|Up to £40,000|Managed Service Provider

ABOUT OUR CLIENT

Our client is a well-established Managed Service Provider based in Brighton, delivering high-quality IT support and cloud solutions to a diverse portfolio of business clients. With a collaborative team culture and a strong focus on technical excellence, they are looking for an experienced 2nd Line Support Engineer to join the team and make an immediate impact.

THE ROLE

This is a key technical role within the support team, handling escalated tickets from 1st line and providing expert-level resolution across Microsoft 365, Azure, Intune, Windows Server and networking environments. You will be working in a fast-paced MSP environment, supporting multiple clients simultaneously and taking ownership of complex issues through to resolution.

WHAT YOU'LL BE DOING

Handling escalated 2nd line support tickets across a varied client base, resolving issues efficiently and to a high standard

Providing expert support across Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive

Managing and supporting Azure environments including virtual machines, Entra ID and cloud infrastructure

Administering and troubleshooting Intune device enrolment, policy management, compliance and app deployment

Supporting Windows Server environments including Active Directory, Group Policy, DNS and DHCP

Diagnosing and resolving networking issues TCP/IP, VLANs, firewalls, switches and routing

Managing user accounts, permissions and security across Microsoft environments

Keeping tickets well-documented and clients updated throughout the resolution process

Escalating to 3rd line where required and contributing to knowledge base documentation

Occasionally attending client sites to deliver on-site support where needed

WHAT WE'RE LOOKING FOR

5+ years of IT support experience, with solid 2nd line experience within an MSP environment

Strong working knowledge of Microsoft 365 Exchange Online, Teams, SharePoint, OneDrive

Hands-on Azure experience virtual machines, Entra ID, cloud infrastructure support

Proven Intune experience device management, compliance policies, app deployment

Windows Server administration Active Directory, Group Policy, DNS, DHCP

Good networking fundamentals TCP/IP, VLANs, firewalls, routing and switching

Excellent communication skills confident with both technical and non-technical stakeholders

A methodical, calm approach to problem-solving under pressure

Microsoft certifications (AZ-104, MS-102 or similar) are advantageous

THE PACKAGE

Up to £40,000 depending on experience

Brighton based with hybrid working

Supportive team environment with genuine progression opportunities

Training and certification support

To apply or find out more, please get in touch with Lauren at Set2Recruit