Systems Administrator

What You’ll Do

• Own the help desk: triage, troubleshoot, and resolve support tickets for on-site and remote users.
• Manage employee onboarding and offboarding, including timely access removal when employees leave.
• Administer Microsoft 365, Entra ID, and Intune, including user accounts, licenses, devices, and security policies.
• Support Azure resources, including certificate renewals, VPN connectivity, and application service restarts.
• Provide technical support for business applications, remote desktop access, VPN connectivity, and printing; escalate complex issues to vendors when needed.
• Serve as the day-to-day contact for our managed service provider and other technology vendors.
• Manage software licenses and user subscriptions, identifying and eliminating unused services.
• Maintain the RingCentral phone system and Brivo building access controls.
• Set up workstations, conference rooms, and equipment, and assist with branch office moves and technology deployments.
• Maintain an accurate inventory of IT systems, application ownership, and support contacts.
• Assist with testing, implementing, and rolling out new systems and technology solutions.
• Document IT processes and procedures to support consistency, troubleshooting, and knowledge sharing.

Must Have

• A degree in IT or a related field, or equivalent hands-on experience. Internships and help desk experience count.
• Working knowledge of Windows, Microsoft 365, networking fundamentals, and VPN connectivity.
• A willingness to learn and the ability to take ownership of technical issues through resolution.
• Strong written communication skills and a commitment to documenting work.

Nice to Have

• Experience with Entra ID (formerly Azure AD), Intune, or Azure.
• Experience working with managed service providers and external technology vendors.
• Experience in logistics, transportation, or transportation management systems (TMS).
• CompTIA A+, Network+, or Microsoft 365 certification.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.