Business Operations Analyst

• Perform analysis on large amounts of data to provide the business with fact-based insights and KPIs
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness
• Support departmental reporting, metrics, budgets, dashboards, and analytics
• Make recommendations and present alternatives to address business needs or resolve impediments
• Develop functional, process, and system documentation
• Monitor system and process performance and escalate issues as appropriate Gather, define and document business requirements and processes
• Organizing files, processing paperwork or work orders, and preparing operational reports.
• Acting as a liaison between departments and communicating with vendors or customer.
• Other miscellaneous office duties as assigned by management

• Strong analysis, decision making and problem-solving skills
• Excellent interpersonal and communication skills (both written and verbal) Ability to work as part of a team and interact effectively with others
• Excellent organizational skills with the ability to balance multiple tasks under time constraints Experience working with project management methodology preferred
• Proficient in standard office software (MS Excel, Visio, Word)

• 1+ years’ experience in Maximo
• 1+ years’ experience Restoration

• Bachelor’s Degree in Business Administration or Information Systems/Technology or equivalent experience (3 years of analyst experience)

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.