Full timeTechnology

IT Service Desk Lead (Hybrid - Hands-On)

PFD Internal CareersMelbourne, Melbourne🇦🇺Australia

Why this role stands out

This hybrid IT Service Desk Lead role offers a fantastic opportunity to both mentor a team and remain hands-on, driving service improvements within a reputable company. You'll thrive here if you're a proactive leader eager to develop your skills in a supportive environment. Apply today to become an essential part of PFD's IT operations!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationMelbourne, Melbourne, Australia

Job description

PFD Food Services is seeking a Service Desk Team Lead to act as the operational backbone of the Service Desk. You will coordinate day-to-day service delivery, mentor analysts, and handle escalations and major incidents while staying hands-on with frontline support.

You will work closely with the Service Desk Manager to maintain service levels, drive improvements, and deliver excellent customer outcomes in a hybrid IT support environment.