How to apply for Digital and Experience Innovation Manager

How to apply for Digital and Experience Innovation Manager

The Digital and Experience Innovation Manager role at Museums of History NSW combines audience experience, technical delivery and specialist-team leadership. Based across Sydney, the ongoing Clerk Grade 9/10 role oversees digital, spatial and interactive experiences across exhibitions, programs and platforms.

The written application tests those areas separately. Use the one to two-page cover letter to explain your overall fit, then reserve one distinct example for each online targeted response. Your current resume also needs to list two referees.

When working out how to apply for Digital and Experience Innovation Manager, plan the evidence before drafting. The first targeted response needs a complex audience-experience project, while the second needs a leadership example involving priorities, capability and continuous improvement.

Digital and Experience Innovation Manager role snapshot

Role title Digital and Experience Innovation Manager

Organisation Museums of History NSW

Location Sydney, with work across multiple locations

Employment Ongoing full-time

Grade Clerk Grade 9/10

Salary $133,348 to $146,945 plus superannuation and annual leave loading

Application requirements for Digital and Experience Innovation Manager

• Cover letter, 1 to 2 pages
• Current resume listing two referees
• Two targeted responses in the online application, maximum 300 words per answer

Submit the targeted responses online and keep them separate from the cover letter. The questions are:

• "Provide an example of a complex audience experience that you have overseen the delivery of with a multidisciplinary project team. How did you ensure digital and interactive elements were effectively integrated with the broader visitor experience while balancing technical feasibility, operational sustainability and audience needs?"
• "Describe a time when you have led a team through competing priorities while fostering a culture of innovation and continuous improvement. How did you prioritise work, develop capability and ensure the team continued to deliver high-quality outcomes?"

Candidate evidence areas for Digital and Experience Innovation Manager

Evidence area

How to demonstrate it

Complex audience-experience delivery Show the scale of one multidisciplinary project, your delivery responsibility and how digital or interactive elements supported the broader visitor experience.

Technical feasibility and operational sustainability Explain a design or delivery trade-off involving technology, resources, maintenance, accessibility or ongoing operation.

Team leadership and prioritisation Describe how you allocated work, developed capability and protected delivery quality when priorities competed.

Innovation and continuous improvement Show how you created a practical environment for new ideas, tested an approach and carried useful learning into later work.

Stakeholder and workflow management Explain how you kept creative, technical and strategic stakeholders aligned across connected workstreams.

• Relevant tertiary qualifications or equivalent professional experience
• Willingness and ability to travel to multiple work locations
• Current work rights for an ongoing NSW Public Sector role
• Criminal record check for the successful applicant

Example application structure for Digital and Experience Innovation Manager

The application requires a one to two-page cover letter, a current resume and two online responses of no more than 300 words each. Keep the examples distinct so every part adds evidence. The tables below show how to divide the application.

What to include

Opening Connect your digital-experience and leadership background to Museums of History NSW and audience engagement.

Experience design and technical guidance Summarise your experience with digital, spatial, 3D or interactive work and the scale of delivery you have overseen.

Stakeholder and workflow leadership Show how you aligned creative, technical and strategic contributors without repeating the two targeted examples.

Closing Confirm your interest in leading practical, audience-focused innovation across the organisation's locations and programs.

Responses to targeted questions

What a strong response would include

"Provide an example of a complex audience experience that you have overseen the delivery of with a multidisciplinary project team. How did you ensure digital and interactive elements were effectively integrated with the broader visitor experience while balancing technical feasibility, operational sustainability and audience needs?" Define the audience and project, explain your delivery role, identify the integration and feasibility decisions, and finish with the visitor and operational outcome.

"Describe a time when you have led a team through competing priorities while fostering a culture of innovation and continuous improvement. How did you prioritise work, develop capability and ensure the team continued to deliver high-quality outcomes?" Set out the competing priorities, show how you made trade-offs and developed people, then explain how quality and delivery were maintained.

What the panel will want to see in your examples

• Clear personal responsibility in complex experience delivery
• Audience needs translated into practical design decisions
• Leadership across creative and technical disciplines
• Prioritisation that protects quality and sustainability
• Results for visitors, teams or ongoing operations

Help with your Digital and Experience Innovation Manager application

Before submitting, check that the cover letter explains your overall fit and that each 300-word response uses a different, complete example. Read the official job ad again and confirm that both responses are entered in the online fields.