Patient Account Representative III - Professional Billing (Full Time, Day)

Under the direction of the Patient Financial Services Manager, the Patient Account Representative III (PAR-III) is responsible for the accurate and timely billing, follow-up, and collection of ambulatory patient accounts. This role ensures accounts are processed in accordance with standard and NorthBay-specific billing practices, as well as all applicable regulatory requirements.

The PAR-III manages patient accounts across multiple services and specialties within NorthBay Ambulatory practices and plays a key role in achieving optimal reimbursement outcomes and maintaining compliance with healthcare billing standards. Primary Responsibilities Perform timely follow-up on accounts with practices, payers, and/or patients until a zero balance is achieved per contract and payment expectations. Monitor and manage assigned accounts receivable to meet or exceed AR aging goals. Process all initial billing claims promptly, including resolution of edits.

Address and resolve payer denials efficiently to maximize reimbursement. Assist with backlogs and other duties as assigned to support departmental needs. Participate in workload reassignment to address priority areas. Deliver excellent customer service by maintaining a pleasant, professional demeanor and managing conflict resolution promptly. Respond to verbal and written inquiries accurately and in a timely manner.