Quick overview
Job description
NRW Holdings is seeking a motivated Service Desk Analyst to join the IT Support team at our Head Office in Perth CBD. You will be the first point of contact for IT support, resolving issues remotely via phone and email, and escalating as needed to second-line teams.
You will support internal clients with strong customer service, analytical thinking, and basic training on approved software, while contributing to knowledgebase documentation and ITSM tooling.
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