IT Support Engineer (6-Month Contract, Part-Time) - KFC Head Office

IT Support Engineer (6-Month Contract, Part-Time) KFC# IT Support Engineer (6-Month Contract, Part-Time)KFC Head Office Job Description Get hands-on with the technology that keeps one of Australia's most iconic brands connected Build your skills across end-user computing, Microsoft technologies and infrastructure projects 6-month fixed-term, part-time opportunity working Monday, Wednesday and Thursday in Frenchs ForestBehind every great KFC experience is a team of people (and some pretty important technology!) keeping things running smoothly.

We're looking for an IT Support Engineer to join our Technology Operations team and help keep our people connected, supported and ready to do their best work. From troubleshooting everyday tech challenges to getting involved in infrastructure improvements and technology projects, no two days will look quite the same. Whether you're building your IT career, looking to broaden your technical experience or looking for a role that fits around other commitments, this could be a great opportunity to get stuck in, learn and make a real impact.

Please note, this is a 6-month fixed-term, part-time opportunity working Monday, Wednesday and Thursday, fully onsite at our Restaurant Support Centre in Frenchs Forest, NSW.

HOW YOU'LL MAKE A DIFFERENCE Provide Level 1 and 2 technical support, troubleshooting and incident management across end-user devices, servers, networks and Microsoft technologies Support and maintain desktops, laptops, mobile devices, printers, meeting room technology and other end-user hardware Administer Active Directory, Microsoft Exchange/O365 and Microsoft Teams Room environments Act as a subject matter expert for end-user computing initiatives and contribute to the continuous improvement of IT services, processes and the service catalogue Manage vendors and coordinate hardware and software deployments, upgrades and lifecycle activities Apply ITIL best practices to incident and problem management, escalating risks and driving timely resolution Create and maintain technical documentation, knowledge articles and training materials Research, recommend and implement infrastructure improvements, upgrades and recovery solutions, including responding to system outages and security incidents Support technology projects and undertake other duties as required WHAT YOU'LL BRING We're looking for someone who's curious, proactive and genuinely enjoys figuring out how things work.

Ideally, you'll bring: Hands-on experience in IT support, service desk or a similar technical role, ideally within a corporate setting