Electric Power Generation Product Support Sales Rep

Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the Electric Power Generation Product Support Sales Representative (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. This position will be charged with covering assigned territories covering Columbus to Macon and establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements.

You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Provides constant support of Product Support Manager’s leadership and direction
Increase service sales and market share with all customers in assigned territory
Maintains current customer and prospect list for assigned territory
Coordinates regular customer visits and follow-up
Perform site audits, technical reviews of customer equipment, and prepare service related proposals
Market customer service agreements (CSA’s)
Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
Informs Product Support Manager of new customer service opportunities
Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
Works with various vendors to solicit parts or services required to support any proposed service activity
Maintains up to date maintenance contract pricing

Who We Are Looking For

To be successful in this position you should have prior sales experience, preferably in the industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. High school diploma or equivalent required.
Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.
Ability to work with limited supervision and in a team atmosphere.
Prior Sales Experience
Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 years
Safety: We value the lives and health of our team and customers above all else.

Teamwork: We work as one across our organization for the benefit of our customers.

Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
We respond quickly to customer needs and hold ourselves accountable for results.
Delivering quality results
Exhibiting superior customer service skills

What We Offer

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
~ Individual Bonus Opportunities Available
~ Financial Wellness Coaching
Medical, Vision, Dental Insurance
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Tuition Reimbursement
Ongoing Training