Manager, Customer Service Sales Operations

Job Description
Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30+ iconic brands, including Haggar, Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation
We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.
Apply today and fashion your future with RAA.

Schedule
: Hybrid (3 days in-office / 2 days remote)
The Manager, Sales Operations & Planning serves as the operational backbone of the Sales organization, driving planning discipline, reporting accuracy, cross-functional execution, inventory management, and business process optimization. This role partners closely with Sales, Planning, Finance, Operations, Merchandising, Customer Service, and Leadership to ensure timely execution of key business initiatives, improve organizational alignment, and support profitable growth.

The position owns critical sales operating rhythms including forecasting, S&OP, inventory reviews, sales reporting, strategic business updates, and sales meeting execution. Sales Operations & Reporting
Generate, analyze, and distribute weekly, monthly, quarterly, and ad hoc sales reporting. Develop insights and recommendations based on sales performance, forecast trends, opportunities, and risks. Maintain opportunity and risk tracking processes to improve visibility and accountability.

Forecasting, Planning & Financial Management
Partner with Sales Leadership to improve forecast accuracy and identify risks and opportunities. Coordinate monthly Sales & Operations Planning (S&OP) meetings, including agenda development, reporting, meeting facilitation, and follow-up actions. Inventory & Business Process Management
Own the monthly Excess Inventory Review process, including analysis, reporting, presentation development, meeting facilitation, and samples. Monitor markdown, liquidation, and inventory reduction initiatives. Manage EDI priority tracking.

Manage and ensure new set placeholders are accurate and maintained monthly within each sales pod. Drive continuous improvement initiatives that enhance efficiency, reporting accuracy, and execution. Project Management & Cross-Functional Leadership
Lead project management efforts for key business initiatives and cross-functional programs. Track and manage enterprise initiatives, milestones, and deliverables. Support new customer onboarding processes and ensure cross-functional readiness. Commercial Planning & Strategic Support
Coordinate quarterly business update meetings.

Men's Apparel Strategy Deck. Support leadership with strategic analyses, presentations, and special projects. Sales Team Process Ownership
Manage the sales team deliverables calendar. Own the National Sales Meeting process, including planning, logistics, agenda, execution, and post-event follow-up.

Bachelor’s degree in business, Finance, Supply Chain, Merchandising, Analytics, or related field, or equivalent relevant work experience.
~3+ years of experience in Sales Operations, Business Planning, Commercial Planning, Forecasting, or related business functions.
~ Strong analytical and financial acumen with experience forecasting demand, margins, and sales performance.
~ Excel and reporting capabilities.
~ Proven project management and cross-functional leadership experience.
~ Ability to manage multiple priorities in a fast-paced environment.
~ Experience working with inventory, forecasting, S&OP, and sales reporting processes preferred.
~ Project Management
Process Improvement
Business Reporting & Analytics
Collaboration & Relationship Building
Hybrid work schedule.
~ Company provided life insurance, short-term disability, long-term disability, and paid parental leave.
~ Health, vision, and dental insurance options with low employee contributions.
~ Optional supplemental life insurance, pet insurance, and accident & critical illness insurance offered at a group discount rate.
~Unlimited access to our award-winning online fitness and wellness program.
~ Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.”