Business Analyst BA2 A4 SC2

Business Analyst
Harrisburg,PA
Intial Oniste


Key Responsibilities

• Stakeholder Outreach & Support: Conduct prioritized outreach to PA-licensed hospitals, nursing homes, and long-term care facilities to raise awareness, assess adoption rates, and guide users through enrollment procedures.

• Credential & Access Management: Assist external stakeholders with establishing, recovering, and linking Single Sign-On (SSO) credentials to the PAVRMS account, including handling password resets and account unlocks.

• Workflow Integration: Analyze facility reporting workflows and recommend tailored strategies to incorporate EDRS successfully into daily operations. Articulate findings to team leads and QAT units.

• System Analysis & Troubleshooting: Assist in the analysis and management of facility setups in PAVRMS, review current EDRS usage levels, report application defects, and escalate system deficiencies.

• Resource Navigation: Partner with program Subject Matter Experts (SMEs) to maintain a deep understanding of procedures, directing users to appropriate technical and training resources.

• Administrative Compliance: Complete weekly timesheet reporting (PeopleFluent/VectorVMS) and personal status updates (SharePoint) by COB every Friday.

Required Qualifications & Skills

• Experience: Minimum of 4 years of professional experience in information technology, focusing on Business Analysis, Customer Service, and/or End-User Support.

• Communication: Exceptional verbal and written communication skills with a proven ability to explain complex business requirements and workflows to professional audiences.

• Interpersonal Skills: Strong customer-facing skills with a history of successful training or technical support delivery.

• Technical Proficiency: Strong command of the Microsoft Office suite and high aptitude for learning new web-based enterprise applications.

Skill Matrix