Service Center Technical Analyst

Service Center Technical Analyst

The Opportunity

StaffRight Associates is recruiting for a Service Center Technical Analyst on behalf of a leading manufacturer and service provider of industrial power transmission and rotating equipment. Based at the company's Houston regional service center, this person delivers technical and commercial support for repair, parts, and enclosed drive opportunities, working with outside sales, procurement, manufacturing, and operations to shape technical solutions, build quotes, and turn customer requirements into accurate production work. This is a full-time, fully on-site role in northwest Houston, Texas, with no remote option at this time.

As the bridge between sales and operations, the Service Center Technical Analyst supports the full workflow, from inspecting incoming equipment and analyzing failures through quoting, order entry, manufacturing documentation, and customer updates. The position is hands-on and cross-functional, ideal for someone with strong mechanical aptitude, sharp attention to detail, and experience with industrial equipment and ERP systems.

What You'll Do

• Deliver technical product and application support to internal and external customers, including outside sales, procurement, manufacturing, and operations.
• Inspect failed incoming components and equipment and perform root cause analysis to support inspection and repair (I&R) quotes.
• Record inspection results and complete the required electronic forms and technical documents during quoting.
• Build I&R, replacement parts, and enclosed drive quotes alongside the outside sales team.
• Prepare Bills of Material (BOMs), manufacturing routers, assembly instructions, and test instructions for repair and enclosed drive orders.
• Generate BOMs and routers for parts orders to ensure accurate manufacturing and fulfillment.
• Act as the main technical link between outside sales and operations, clarifying customer requirements, specifications, and delivery expectations.
• Guide incoming parts and equipment through the service center process, including order creation and status tracking in the ERP system.
• Track order progress and share timely updates with outside sales and other internal stakeholders.
• Assist manufacturing and service center teams with technical information, documentation, and troubleshooting.
• Keep thorough, accurate records of inspections, quotes, orders, and technical requirements.
• Coordinate with cross-functional teams so repair and parts orders are completed accurately, efficiently, and to customer requirements.
• Contribute to continuous improvement efforts and other technical or operational tasks as assigned.

What You Bring

Required

• High school diploma or equivalent
• 7+ years of relevant experience with Industrial Equipment, Mechanical Systems, Power Transmission, repair services, manufacturing, or a related setting
• Working knowledge of ERP Systems
• Experience creating Bills Of Material, Manufacturing Routers, Assembly Instructions, and Technical Documentation
• Strong Mechanical Aptitude, with the ability to assess equipment and components and define repair needs
• Intermediate skills in Microsoft Office 365, including Excel, Word, Outlook, and video conferencing tools
• Strong Attention To Detail and dedication to accurate documentation and record keeping
• Excellent verbal and written Communication, working well with customers, sales, manufacturing, and operations
• Self-motivated, able to work independently and as part of a collaborative team
• Willingness to travel occasionally
• Must be authorized to work in the U.S. without employer sponsorship

Preferred

• Bachelor's degree in mechanical engineering or a related technical field
• Experience with industrial gearboxes, rotating equipment, mechanical power transmission, or equipment repair
• Epicor ERP experience (strongly preferred)
• Background supporting technical sales, quoting, customer service, or manufacturing operations

Compensation & Total Rewards

• Salary: $100,000 - $125,000
• Bonus: 10%
• Engagement: Full-time, direct hire; on-site, northwest Houston, TX
• Benefits: full benefits, including a 6% 401(k) match

Joining StaffRight Associates

When you partner with StaffRight Associates in your search for your next role, you're doing more than pursuing a job, you're aligning yourself with a team of experts committed to placing top-tier talent in truly impactful positions. We take pride in fostering professional growth and connecting forward-thinking individuals with organizations that value innovation and excellence. We look forward to showcasing your expertise in a way that resonates with our clients and opens the door to meaningful opportunities.