L2 Support _ NICE Actimize
Quick Overview
Job Description
|
Location |
New York, USA |
|
Primary Skills |
Actimize (CDD/SAM) and Bridger XG (OFAC) L2 production support, with incident/escalation governance |
|
Sec Skills |
PDLGD, CreditLens, BancWare, Archer GRC, ITIL, SQL, ServiceNow, client stakeholder management |
Job Description
Purpose of the Role
The onsite L2 production support of the IDB Risk and Compliance application portfolio, acting as the bridge between the client's business/IT stakeholders in NY and the offshore L2 support team in Chennai. This role owns service levels, incident governance, and continuous improvement of the L2 support function.
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Systems, or related field
- Minimum 12+ years of overall IT experience, with at least 5 years in financial crime compliance, risk, or banking application production support
- Prior experience supporting a US banking or financial services client is strongly preferred
Skills
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