Contact Centre Service and Sales Representative

Job Description
Description:
The Sales Business Development Center (BDC) Representative is responsible for generating and qualifying sales opportunities through inbound and outbound communications. This role serves as the first point of contact for potential customers, building rapport, identifying needs, and setting qualified appointments for the sales team. The ideal candidate is energetic, organized, customer-focused, and driven by results.

Handle inbound and outbound calls, emails, texts, and online inquiries in a timely and professional manner
Respond to leads generated from digital marketing, phone calls, walk-ins, and third-party sources
Qualify prospects by understanding customer needs, budget, timeline, and interest level
Schedule and confirm appointments for the sales team
Maintain accurate and detailed records of customer interactions in the CRM
Follow up consistently with prospects to nurture leads and re-engage inactive customers
Meet or exceed daily, weekly, and monthly performance goals (calls, appointments, show rates, conversions)
Work closely with sales managers and representatives to ensure a smooth handoff of qualified leads
Provide exceptional customer service and represent the brand professionally at all times
Previous experience in sales, call center, customer service, or BDC role preferred
Confident phone presence with the ability to build rapport quickly
Comfortable working with CRM systems and basic computer applications