Senior Genesys Consultant/ Tech Lead

Senior Genesys Consultant/ Tech Lead

Houston, TX - 5 Days Onsite

Rate - DOE

Summary: Senior Systems Engineer with 15+ years designing, configuring and optimizing Genesys Engage / Cloud and contact-center technologies. Strong in system design and architecture, leading technical teams, and advanced support across routing, PBX, outbound dialer, omni-channel, call recording, CTI and VoIP/SIP plus Workforce Management, Incident Management and DevOps. Key Skills: Genesys Engage / Cloud Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer Campaigns Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints NICE IEX WFM & NICE CXOne Workforce Management optimisation, forecasting & resource allocation Incident Management, Disaster Recovery & Business Continuity; CI/CD DevOps & Agile (JavaScript, Python, Java) Certifications: Genesys Certified Professional, ITIL, NICE CXOne Certified Administrator

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